Field Property Claims Adjuster: Lafayette, Crawfordsville, Frankfort, IN Territory

Farmers Insurance•Indianapolis, IN

38d•$26•Remote

About The Position

The Field Property Claims Adjuster investigates property claims through virtual and on-site visits to policyholders’ residences. The adjuster assesses damage, determines liability and the extent of loss, and negotiates fair settlements. This is a remote field role requiring travel to homes in the Lafayette, Crawfordsville, and Frankfort, Indiana territory; candidates must live in the hiring territory. The work is performed in the field and in a home office, using claims-handling software, a company car, and a laptop in a paperless environment. Hires are expected to commit to 1–3 catastrophe deployments per year. The starting wage is $26.01 per hour or higher, with additional compensation potentially based on relevant experience and transferable skills.

Requirements

High school diploma or equivalent.
Excellent customer service experience; retail experience is preferred.
Excellent oral and written communication skills.
Computer literacy, including MS Word, Excel, and Outlook.
Proficiency with smartphones and applications.
Eagerness to learn about insurance policies and property damage to identify how coverage applies to a loss.
Outgoing personality and willingness to interact with a wide variety of people.
Valid driver’s license and ability to be bonded.
Willingness and ability to climb ladders and inspect roofs, including working on rooftops multiple times per day.
Willingness and ability to work in small, confined, damaged spaces such as attics and crawlspaces.
Ability to achieve a minimum passing score on all claims training exams.
Ability to perform physical activities including bending, kneeling, pulling, pushing, sorting, carrying up to 50 pounds, climbing, reaching, standing, walking, seeing, speaking, reading, writing, and key entering.
Ability to work in field and home-office environments, with possible exposure to uncontrolled outdoor conditions, excessive noise, chemicals, biological conditions, moving mechanical parts, dangerous areas, and substances or conditions that may affect the respiratory system or skin.
Willingness to commit to 1–3 catastrophe deployments per year.

Nice To Haves

Construction experience.
Insurance experience.
Customer service experience in a retail environment.

Responsibilities

Conduct virtual and on-site investigations at policyholders’ residences to assess property damage, determine liability, evaluate the extent of loss, and negotiate fair settlements.
Use claims-handling software, a company car, and a laptop to evaluate claims-related damage and write estimates in a paperless environment.
Evaluate and report potential subrogation opportunities.
Report incidents involving theft, fraud, or arson to appropriate state and industry agencies.
Work independently, with work that directly impacts management outcomes.
Represent the company in public interactions and maintain a professional demeanor consistent with management standards.
Engage with policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties.
Use customer service skills to negotiate claim settlements with policyholders.
Perform additional duties as assigned.
Promote safety and comply with safety and ergonomic standards in relevant company manuals.