Field Property Claims Adjuster

Liberty Mutual • Manchester, NH

4d • Onsite

About The Position

The Field Property Claims Adjuster helps customers navigate claims and recover after damage to their homes. The role involves traveling locally to insured homes in Manchester, New Hampshire (03102), and surrounding areas; candidates should live within or near the territory. Most workdays are spent in the field, with occasional desk-based assignments. The position may include catastrophe duty.

The adjuster investigates and evaluates property damage and coverage issues, prepares repair estimates for covered damage, and manages claims from initial notice through final closure. Inspections may involve accessing roofs by ladder and examining attics, crawl spaces, and basements. The adjuster explains coverage, helps policyholders itemize damage and arrange emergency repairs or additional living accommodations, and coordinates services from contractors and other vendors.

The role includes a comprehensive five-month training program consisting primarily of virtual and on-the-job learning, with two short in-person sessions at the Lewisville, Texas office during weeks four and seven. Overnight travel for training and team meetings is limited, typically less than 10%. Mileage is reimbursed, and a company-provided vehicle may be available once mileage requirements are met. A sign-on bonus is available for experienced, actively licensed new hires.

Requirements

• Working knowledge of claims handling procedures and operations.
• Proven ability to provide exceptional customer service.
• Effective negotiation skills.
• Ability to independently manage workload and exercise good judgment.
• Strong written and oral communication and interpersonal skills.
• Computer skills and ability to work with multifaceted systems.
• Bachelor’s degree or equivalent experience.
• At least 1 year of directly related experience.
• Ability to obtain proper licensing as required.
• Ability to manage competing priorities and organize the workday.
• Strong time-management and organizational skills.
• Demonstrated understanding of building construction principles.
• Candidates should live within or near the Manchester, NH (03102) territory.

Nice To Haves

• Active claims license and relevant experience may qualify a new hire for a sign-on bonus.
• A company-provided vehicle may be available after mileage requirements are met.

Responsibilities

• Investigate and evaluate property claims onsite, resolving complex coverage and damage issues.
• Prepare complete estimates of repairs for covered damage.
• Inspect roofs, attics, crawl spaces, and basements for damage, including accessing roofs by ladder when necessary.
• Independently manage moderate to complex claims from first notice of loss through final closure.
• Work daily in a vehicle in the field and occasionally handle assignments from a desk.
• Explain coverage of loss to policyholders and assist with damage itemization, emergency repairs, and additional living arrangements.
• Coordinate vendor services, including contractors, emergency repair, cleaning, and replacement services.
• Respond to catastrophe duty when called upon.

Benefits

• Sign-on bonus available for experienced and actively licensed new hires.
• Mileage reimbursement.
• Potential eligibility for a company-provided vehicle after meeting mileage requirements.
• Comprehensive benefits supporting employees’ life and well-being.
• Workplace flexibility.
• Professional development opportunities.
• Employee Resource Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level