Field Property Claims Adjuster

Liberty Mutual•Clinton, MD

3d•Onsite

About The Position

The Field Property Claims Adjuster helps customers navigate the claims process and recover after damage to their homes. The role involves traveling locally to insured homes in Clinton, Maryland (20735) and surrounding areas to assess property damage in person and provide customer support. Candidates should live within or near the assigned area. The adjuster investigates and evaluates property claims, prepares repair estimates for covered damage, and independently manages moderate to complex claims from first notice of loss through closure. Most workdays are spent in the field, with occasional desk-based assignments. The work may involve accessing roofs by ladder and inspecting attics, crawl spaces, and basements. The adjuster explains coverage, helps policyholders itemize damage and address emergency repairs or additional living arrangements, and coordinates with vendors such as contractors, emergency repair providers, cleaning services, and replacement services. Catastrophe duty may be required. The role includes a comprehensive five-month training program consisting primarily of virtual and on-the-job learning, plus two short in-person sessions at the company's Lewisville, Texas office during weeks four and seven. Limited overnight travel for training and team meetings is typically less than 10%. Mileage is reimbursed, and the employee may qualify for a company-provided vehicle after meeting mileage requirements. A sign-on bonus is available for experienced, actively licensed new hires.

Requirements

Working knowledge of claims handling procedures and operations.
Proven ability to provide exceptional customer service.
Effective negotiation skills.
Ability to independently manage workload and exercise good judgment.
Strong written and oral communication and interpersonal skills.
Computer skills and ability to work with multifaceted systems.
Bachelor’s degree or equivalent experience, and at least one year of directly related experience.
Ability to obtain proper licensing as required.
Ability to manage competing priorities and organize the workday.
Strong time management and organizational skills.
Demonstrated understanding of building construction principles.
Candidates should live within or near Clinton, Maryland (20735) and the surrounding assigned territory.

Nice To Haves

Experienced and actively licensed new hires may qualify for a sign-on bonus.
May qualify for a company-provided vehicle after meeting mileage requirements.

Responsibilities

Investigate and evaluate property claims onsite, resolving coverage and damage issues.
Prepare complete estimates of repairs for covered damage.
Handle moderate to complex claims independently, managing them from first notice of loss through final closure.
Work in a vehicle in the field daily and occasionally handle assignments from a desk.
Explain coverage of loss to policyholders.
Assist policyholders with itemizing damage, emergency repairs, and additional living arrangements.
Coordinate vendor services, including contractors, emergency repair, cleaning, and replacement services.
Perform inspections that may involve accessing roofs by ladder and inspecting attics, crawl spaces, and basements.
Respond to catastrophe duty when called upon.