Field Property Claims Adjuster: Gillette or Sheridan, WY

Farmers Insurance

24d•$26•Remote

About The Position

Farmers is hiring a Field Property Claims Adjuster to support the Gillette and Sheridan, Wyoming territory. This is a remote field role requiring travel to and from policyholder homes. Candidates must currently live in the designated service area or an adjacent community within the assigned territory. The starting wage is $26.01 per hour or higher, with compensation potentially adjusted based on relevant experience, skills, and qualifications. Overtime may be available based on business needs and claim volume. Although this is not a catastrophe-specific role, the adjuster is expected to participate in 1–3 catastrophe deployments annually. Deployment assignments involve travel away from home, usually for a specified period of 23 days, and offer additional hourly compensation and overtime. The adjuster investigates property claims virtually and on site, assesses damage and liability, evaluates losses, and negotiates fair settlements. The role uses claims-handling software, a company car, and a laptop to determine damage and prepare estimates in a paperless environment. Duties are performed independently in the field and in an in-home office environment, with regular interaction with policyholders and a broad range of other stakeholders. Farmers provides paid training through the University of Farmers and describes opportunities for growth and management advancement through education and mentorship programs.

Requirements

High school diploma or equivalent.
Excellent customer service experience; retail experience is preferred.
Excellent oral and written communication skills.
Computer literacy, including Microsoft Word, Excel, and Outlook.
Proficiency with smartphones and applications.
Eagerness to learn about insurance policies and property damage and identify how coverage applies to a loss.
Outgoing personality and willingness to interact with a wide variety of people.
Valid driver’s license and bondability; final candidates are subject to a motor vehicle record background check.
Willingness and ability to climb ladders and work on rooftops multiple times per day.
Willingness and ability to work in small, confined, damaged spaces such as attics and crawlspaces.
Ability to achieve a minimum passing score on all claims training exams.
Ability to perform physical actions including bending, kneeling, pulling, pushing, sorting, carrying up to 50 pounds, climbing, reaching, standing, walking, seeing, and key entering; English speaking, reading, and writing are required.
Ability to perform required duties in the field and an in-home office environment, including exposure to uncontrolled outdoor conditions, excessive noise, chemicals, chemical or biological conditions, moving mechanical parts, dangerous areas, and substances or conditions that may affect the respiratory system or skin.

Nice To Haves

Construction experience is highly desirable and preferred.
Insurance experience is highly desirable and preferred.
Retail customer service experience is preferred.

Responsibilities

Conduct virtual and on-site investigations, including visits to policyholders’ residences, to assess property damage, determine liability, evaluate the extent of loss, and negotiate fair settlements.
Use claims-handling software, a company car, and a laptop to determine claims-related damage and write estimates in a paperless environment.
Evaluate and report potential subrogation opportunities.
Report incidents involving theft, fraud, or arson to appropriate state and industry agencies.
Perform duties independently, with work directly impacting management outcomes.
Represent the company in public interactions and maintain a professional demeanor consistent with management standards.
Engage with policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties.
Use customer service skills to negotiate with policyholders to settle claims.
Promote safety and comply with safety and ergonomic standards in relevant company manuals.
Participate in 1–3 catastrophe deployments annually and travel away from home for deployment assignments.
Perform additional duties as assigned.

Benefits

Paid training through the University of Farmers.
401(k).
Medical insurance.
Dental insurance.
Vision insurance.
Health Savings and Flexible Spending Accounts.
Life insurance.
Paid time off.
Paid parental leave.
Tuition assistance.
Bonus opportunity based on company and individual performance.
Potential additional hourly compensation and overtime during catastrophe deployments.
Competitive salary commensurate with experience, qualifications, and location.