Field Property Claims Adjuster

Liberty Mutual • Saint Michael, MN

2d

About The Position

The Field Property Claims Adjuster helps customers navigate the claims process after damage to their homes. The role involves local travel to insured homes in and around St. Michael, Minnesota, to assess damage in person and provide customer support. Most workdays are spent in the field, with occasional assignments handled from a desk. The position may involve catastrophe duty.

The role includes a comprehensive five-month training program consisting primarily of virtual and on-the-job learning, plus two short in-person sessions at the Lewisville, Texas office during weeks four and seven. Limited overnight travel may be required for training and team meetings, typically less than 10%. Mileage is reimbursed, and a company-provided vehicle may be available once mileage requirements are met. A sign-on bonus is available for experienced, actively licensed new hires.

Requirements

• Working knowledge of claims handling procedures and operations.
• Proven ability to provide exceptional customer service.
• Effective negotiation skills.
• Ability to independently manage workload and exercise good judgment.
• Strong written and oral communication and interpersonal skills.
• Computer skills and ability to work with multifaceted systems.
• Bachelor’s degree or equivalent experience, and at least one year of directly related experience.
• Ability to obtain proper licensing as required.
• Ability to handle competing priorities and organize the workday.
• Strong time-management and organizational skills.
• Demonstrated understanding of building construction principles.

Responsibilities

• Investigate and evaluate property claims onsite, resolve complex coverage and damage issues, and prepare complete estimates of repairs for covered damage.
• Inspect roofs, attics, crawl spaces, and basements for damage; roof inspections may require ladder access.
• Independently manage moderate to complex claims from first notice of loss through final closure.
• Work in a vehicle in the field daily and occasionally handle assignments from a desk.
• Explain coverage of loss and assist policyholders with itemizing damage, arranging emergency repairs, and addressing additional living arrangements.
• Coordinate vendor services, including contractors, emergency repairs, cleaning services, and replacement services.
• Respond to catastrophe duty when called upon.

Benefits

• Sign-on bonus for experienced and actively licensed new hires
• Mileage reimbursement
• Potential access to a company-provided vehicle once mileage requirements are met
• Comprehensive benefits
• Workplace flexibility
• Professional development opportunities
• Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level