Field Property Claims Adjuster: Chicagoland Area, IL

Farmers Insurance • Berwyn, IL

38d • $23 - $39 • Remote

About The Position

Farmers is hiring a Field Property Claims Adjuster for the Chicagoland area. This is a remote field role requiring travel to policyholders’ homes, and candidates must currently reside in the Chicagoland, Illinois area. The role conducts virtual and on-site investigations to assess property damage, determine liability and the extent of loss, and negotiate fair settlements. The adjuster uses claims-handling software, a company car, and a laptop to assess damage and prepare estimates in a paperless environment. Hires are expected to participate in one to three catastrophe deployments per year, while employees assigned to the Catastrophe team may be required to travel away from home for a specified period, usually 23 days.

The starting wage is $29.61 per hour or higher, with additional compensation potentially available based on relevant experience and transferable skills. The job offers paid training through the University of Farmers, flexibility and independence, growth and management opportunities, and a total rewards benefits package. Required duties are performed in the field and in a home-office environment. Field work may involve uncontrolled outdoor conditions, excessive noise, chemicals or biological conditions, moving mechanical parts, dangerous areas, and substances or conditions that can affect the respiratory system or skin.

Requirements

• High school diploma or equivalent.
• Excellent customer service experience; retail experience is preferred.
• Excellent oral and written communication skills.
• Computer literacy, including Microsoft Word, Excel, and Outlook.
• Proficiency with smartphones and applications.
• Eagerness to learn insurance policies and property damage assessment to determine how coverage applies to a loss.
• Outgoing personality and comfort interacting with a wide variety of people.
• Valid driver's license and bondability; final candidates are subject to a motor vehicle record background check.
• Willingness and ability to climb ladders and inspect roofs, including working on rooftops multiple times per day.
• Willingness and ability to work in small, confined damaged spaces such as attics and crawlspaces.
• Ability to achieve a minimum passing score on all claims training exams.
• Ability to perform physical activities including bending, kneeling, pulling, pushing, sorting, carrying up to 50 lbs., climbing, reaching, standing, walking, seeing, speaking, reading, writing, and key entering.
• Ability to perform required duties in the field and in a home-office environment and tolerate field conditions that may include noise, chemicals, biological conditions, moving mechanical parts, dangerous areas, fumes, odors, dust, mists, gases, oils, smoke, soot, or poor ventilation.
• Must currently live within the Chicagoland, Illinois area.

Nice To Haves

• Construction experience is highly desirable and preferred.
• Insurance experience is highly desirable and preferred.

Responsibilities

• Conduct virtual and on-site investigations at policyholders’ residences to assess property damage, determine liability, evaluate the extent of loss, and negotiate fair settlements.
• Use claims-handling software, a company car, and a laptop to determine claims-related damage and write estimates in a paperless environment.
• Evaluate and report potential subrogation opportunities.
• Report incidents involving theft, fraud, or arson to appropriate state and industry agencies.
• Perform duties independently, with work that directly impacts management outcomes.
• Represent the company in public interactions and maintain a professional demeanor consistent with management standards.
• Engage with policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties.
• Use customer service skills to negotiate claim settlements with policyholders.
• Promote safety and comply with safety and ergonomic standards in relevant company manuals.
• Perform additional duties as assigned.
• Commit to one to three catastrophe deployments per year.

Benefits

• Paid training through the University of Farmers.
• 401(k).
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Health savings and flexible spending accounts.
• Life insurance.
• Paid time off.
• Paid parental leave.
• Tuition assistance.
• Bonus opportunity based on company and individual performance.
• Competitive salary commensurate with experience, qualifications, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED