Grand Rapids, MN

Farmers Insurance•Brainerd, MN

55d•$23 - $39•Remote

About The Position

Farmers is hiring a Field Property Claims Adjuster to investigate property claims through virtual and on-site visits to policyholders’ residences. The adjuster assesses property damage, determines liability and the extent of loss, and negotiates fair settlements. The role uses claims-handling software, a company car, and a laptop to evaluate damage and prepare estimates in a paperless environment. It also includes identifying potential subrogation opportunities and reporting suspected theft, fraud, or arson to appropriate state and industry agencies. The adjuster works independently and represents the company in public interactions, engaging with policyholders, claimants, agents, witnesses, contractors, law enforcement, investigators, attorneys, medical professionals, and other parties. The position requires a commitment to one to three catastrophe deployments per year. Employees assigned to the catastrophe team may need to travel away from home for a specified period, usually 23 days. Required duties take place in the field and in a home-office environment, with exposure to varied and sometimes hazardous conditions.

Requirements

High school diploma or equivalent.
Excellent customer service experience; retail experience is preferred.
Excellent oral and written communication skills.
Computer literacy, including Microsoft Word, Excel, and Outlook.
Proficiency with smartphones and applications.
Willingness to learn insurance policies and property damage assessment to determine how coverage applies to a loss.
Outgoing personality and comfort interacting with a wide variety of people.
Valid driver’s license and bondability; final candidates are subject to a motor vehicle record background check.
Ability to climb ladders and work on rooftops multiple times per day.
Ability to work in small, confined damaged spaces such as attics and crawlspaces.
Ability to achieve a minimum passing score on all claims training exams.
Ability to perform physical activities including bending, kneeling, pulling, pushing, sorting, carrying up to 50 pounds, climbing, reaching, standing, walking, seeing, speaking, reading, writing, and key entry.

Nice To Haves

Construction experience is highly desirable.
Insurance experience is highly desirable.

Responsibilities

Conduct virtual and on-site investigations, including visits to policyholders’ residences, to assess property damage, determine liability, and evaluate the extent of loss.
Negotiate fair claim settlements with policyholders using strong customer service skills.
Use claims-handling software, a company car, and a laptop to determine claims-related damage and write estimates in a paperless environment.
Evaluate and report potential subrogation opportunities.
Report incidents involving theft, fraud, or arson to appropriate state and industry agencies.
Work independently and perform duties that directly affect management outcomes.
Represent the company professionally in public interactions, consistent with management standards.
Engage with policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties.
Promote safety and comply with applicable safety and ergonomic standards.
Perform additional duties as assigned.
Commit to one to three catastrophe deployments per year.

Benefits

Competitive starting salary commensurate with experience, qualifications, and location.
Bonus opportunity based on company and individual performance.
401(k).
Medical insurance.
Dental insurance.
Vision insurance.
Health savings and flexible spending accounts.
Life insurance.
Paid time off.
Paid parental leave.
Tuition assistance.
Paid training through the University of Farmers.
Education, mentorship programs, and inspirational leadership supporting growth and management opportunities.