Field Property Claims Adjuster-Grand Rapids, MI (Surrounding Kent County Area)

Frankenmuth Insurance Company•Grand Rapids, MI

20d

About The Position

Under general supervision and in accordance with standard procedures, the Field Property Claims Adjuster uses independent judgment to investigate, evaluate, and resolve or dispose of general property, casualty, and/or workers compensation claims. The role determines the extent of company liability and may evaluate coverage, compensability, liability, and damages in accordance with policy provisions. The position follows corporate policies, procedures, and fair claims handling practices; investigates claims; sets or recommends reserves; and manages, evaluates, and concludes claims within defined authority. It maintains claim reports and provides customer service to policyholders and agents, ensuring appropriate and timely resolution of claim service issues. The role may involve extensive contact with insureds, agents, claimants, attorneys, and other service providers, including in-depth interviews, scene inspections, settlement conferences, and trials. The adjuster may also contribute to project teams and provide training and guidance to junior staff.

Requirements

Two to four years of related experience and/or training, or an associate's degree from a two-year college or technical school, or an equivalent combination of education and related experience or training.
Ability to work legally in the United States; visa sponsorship or support is not available, including for a U.S. permanent residency (green card) process.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Responsibilities

Follow corporate policies, procedures, and fair claims handling practices.
Investigate claims to determine validity and extent of liability.
Obtain information needed to investigate and evaluate cases by corresponding with agents, insureds, claimants, witnesses, and others.
Review and evaluate documentation, including applications, reports, and statements.
Monitor appropriate claim outcomes through a self-audit process.
Provide superior customer service to policyholders and agents and ensure appropriate, timely resolution of claims service issues.
Ensure legal, regulatory, and fair claims handling compliance.
Set or recommend reserves based on claim investigation results.
Manage, evaluate, and conclude claims within defined authority.
Prepare and maintain claim reports.
Conduct in-depth interviews and/or scene inspections when needed.
Attend settlement conferences and/or trials when needed.
Contribute to project teams and help achieve project objectives when applicable.
Train and guide junior staff and provide input to management regarding their performance when applicable.
Perform other duties as assigned.