Field Property Claims Adjuster

Liberty Mutual•Quincy, MA

2d•Onsite

About The Position

The Field Property Claims Adjuster helps customers navigate claims and recover following damage to their homes. The role involves traveling locally to insured homes in Quincy, Massachusetts (02171), and surrounding areas; candidates should live in or near this territory. Most workdays are spent in the field, meeting customers, assessing property damage, and providing support. The adjuster may also occasionally handle assignments from a desk and may be called upon for catastrophe duty. The position includes a comprehensive five-month training program featuring primarily virtual and on-the-job learning, plus two short in-person training sessions at the Lewisville, Texas office during weeks four and seven. Training and team meetings may involve limited overnight travel, typically less than 10%. Mileage is reimbursed, and a company-provided vehicle may be available once mileage requirements are met. A sign-on bonus is available for experienced, actively licensed new hires.

Requirements

Working knowledge of claims handling procedures and operations.
Proven ability to provide exceptional customer service.
Effective negotiation skills.
Ability to independently manage workload and exercise good judgment.
Strong written and oral communication and interpersonal skills.
Computer skills and ability to work with multifaceted systems.
A bachelor's degree or equivalent experience, plus at least one year of directly related experience.
Ability to obtain proper licensing as required.
Ability to handle competing priorities and organize the workday.
Strong time-management and organizational skills.
Demonstrated understanding of building construction principles.
Ability to travel locally to insured homes in the assigned territory.

Responsibilities

Investigate and evaluate property damage onsite to resolve coverage and damage issues, including preparing complete repair estimates for covered damage.
Access roofs by ladder and inspect attics, crawl spaces, and basements for damage when needed.
Independently handle moderate to complex claims from first notice of loss through final closure while managing workload.
Work in a vehicle in the field daily and occasionally handle assignments from a desk.
Explain loss coverage and help policyholders itemize damage and arrange emergency repairs and additional living accommodations.
Coordinate vendor services, including contractors, emergency repair providers, cleaning services, and replacement services.
Travel locally to insured homes in the assigned territory and provide hands-on damage assessments and customer support.
Participate in catastrophe duty when called upon.