Field Property Adjuster - Worcester, MA

Allstate • Westborough, MA

3d • $56,500 - $110,400

About The Position

National General, part of The Allstate Corporation, is hiring a Field Property Adjuster based near Worcester, Northborough, or Natick, Massachusetts. The role manages property claims from initial investigation and field inspection through resolution. Responsibilities include evaluating damage, reviewing coverage and supplements, developing repair estimates, handling contents losses, and supporting customers throughout the claims process. The adjuster manages an assigned territory and workload, documents claim activity, communicates with involved parties, and makes timely, accurate decisions in accordance with company policies, procedures, regulatory requirements, and fair claims practices. The position combines independent field work, technical expertise, critical thinking, negotiation, and customer service. It has no supervisory duties.

Requirements

• Property claims experience.
• Strong customer service and organizational skills.
• Proficiency in Xactimate.
• An active adjuster license or the ability to obtain one.
• Individuals who currently hold an active insurance license must terminate all existing appointments before onboarding and may not hold outside appointments during employment. Applicants for an adjuster role who also hold a resident producer license must surrender it when instructed by the licensing team.

Nice To Haves

• Experience handling claims both in the field and virtually.
• Applicable active licenses, which may include a Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.

Responsibilities

• Create estimates for damages on complex first-party homeowner losses, applying strong estimating fundamentals.
• Build effective relationships with internal and external customers.
• Interpret regulatory compliance requirements and fair claims practices.
• Negotiate settlements, make settlement payments, and document activities in complex claim files.
• Interpret company policy types and assist leadership with formal and ad hoc training.
• Recommend process improvements.
• Manage property claims from inspection through resolution, including estimating damage, reviewing supplements, and handling contents losses.
• Communicate with customers and other involved parties throughout the claims process.

Benefits

• Eligible candidates may receive a $1,000 licensing sign-on bonus, subject to eligibility restrictions.
• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Eligible employees working from home receive a monthly connectivity reimbursement to help offset internet costs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed