Field Ops Manager

Cable ONE • Remote AZ, AZ

2d • Hybrid

About The Position

At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. Be a pioneer in the field while we continue to expand our footprint of Cable One. You’ll use your talents to make a meaningful impact with your technical operations team. You will inspire your team to consistently exceed delivery on our promises to be helpful, personal, proactive, and committed by supporting our customers with internet, phone, and video services that help them stay connected to what matters most.

Requirements

• At least four years of experience leading a technical operations team in the telecommunications industry.
• Strong knowledge of the overall maintenance and operation of a fiber-optic network.
• Exposure to sales and marketing, engineering, and accounting practices.
• Solid technical aptitude with the ability to keep pace with product improvements.
• Knowledge of FCC regulations, testing, and documentation.
• Resilience – the ability to stay cool, calm, and collected during difficult or challenging circumstances and bounce back with positivity.
• Excellent leadership skills, time management, and project management skills.
• Excellent communication skills, both verbal and written, to share Sparklight’s vision with the general public, customers, system associates, system management, and corporate office.
• Flexibility – the ability to work varied schedules and in inclement weather.
• Working knowledge of programs such as Microsoft Teams, Power BI, and MS Excel to review and interpret customer or associate data.
• Driver’s license and good driving record to travel to different systems and to meet with technicians in the field.
• Background, drug screening, and reference check clearance.

Nice To Haves

• Continued education beyond HS is preferred – An Associate degree is great and a Bachelor’s degree is even better.

Responsibilities

• Leading field operations teams to meet daily performance goals aligned with exceeding customer expectations while ensuring they are delivering on our promise of being helpful, personal, proactive, and committed.
• Actively working with supervisors and technicians in the field, providing support, guidance, and coaching.
• Hiring, creating, and developing a high-functioning team, including identifying talent, training them on best practices, and creating development paths.
• Overseeing, monitoring, and assessing installation, maintenance, and repair activities for quality and efficiency.
• Providing and maintaining a safe work environment, providing safety equipment, ensuring properly functioning tools, and enforcing compliance with safety rules, regulations, and reporting.
• Resolving complex customer issues and participating in the repair of escalated technical issues.
• Assuring that network outages are addressed and resolved timely and that repairs meet company and regulatory standards.
• Connecting with communities by participating in city meetings, local industry meetings, and other events, building relationships with city officials and other community figures.
• Managing contractor utilization.
• Overseeing budgetary control, CIR preparation, P&L, and purchase order processing.
• Taking on other duties as needed to help drive the company's Purpose, fulfill Brand Principles, and abide by Organization’s Values.

Benefits

• Medical, dental, and vision plans
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match (match program starts day 1 of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
• Tuition reimbursement (up to $5,250 on 1st year)
• Up to seventy-five dollars a month towards cable and internet services
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree