National Accounts Field Ops Installation Manager

Safe Streets•Lehi, UT

13d

About The Position

SafeStreets USA is hiring a Field Ops Manager to oversee field technician teams and manage installation and service operations for CCTV, intrusion, and access control jobs. The role establishes operational standards and manages the staffing, safety, quality, and output of field technicians and crews across multiple jobs. The manager works with Service Managers and dispatch to keep crews productive and on schedule, and partners with sales, design, and customer support to resolve escalations and align field capacity with upcoming work. The position also owns vehicle, equipment, and inventory needs for field crews and ensures compliance with safety regulations and company policy. The role requires several years of experience managing security-industry field technician teams, technical knowledge sufficient to assess job quality and troubleshoot escalated issues, and the ability to hire, develop, and hold technicians accountable. The manager tracks operational data such as completion rates, callbacks, drive time, customer satisfaction, and labor hours to identify and address bottlenecks. Travel to job sites and crew locations is required as needed. The position reports to the Director of Operations.

Requirements

Several years of experience managing field technician teams in the security industry.
Technical knowledge of CCTV, access control, and intrusion systems sufficient to evaluate job quality and troubleshoot escalated issues.
A track record of hiring, developing, and holding technicians accountable to clear performance standards.
Strong analytical skills and comfort using data such as completion rates, callback rates, and labor hours to guide action.
Excellent communication skills across technicians, other managers, and leadership.
Ability to travel to job sites and crew locations as needed.

Nice To Haves

Experience managing field operations across multiple markets or regions.
Experience with a national or multi-site account structure.
Familiarity with dispatch or scheduling software and the CCTV, intrusion, or access control platforms used at SafeStreets.

Responsibilities

Oversee day-to-day field operations for CCTV, intrusion, and access control installations and service calls, coordinating with Service Managers and dispatch to keep crews productive and on schedule.
Establish and enforce job-quality, safety, and documentation standards; identify root causes and corrective actions when jobs fall short.
Manage, coach, and develop field technicians and crew leads, including hiring, training, and performance reviews.
Track field metrics, including job completion rates, callbacks, drive time, and customer satisfaction, and use the data to identify and resolve bottlenecks.
Manage vehicle, equipment, and inventory needs for field crews.
Partner with sales, design, and customer support to resolve escalations and align field capacity with upcoming work.
Ensure compliance with safety regulations and company policy across field operations.