Sr Manager Field Ops

United Site Services•Seattle, WA

About The Position

The Sr Manager Field Ops manages all operational functions at a large branch or multiple branches within one area. The role oversees branch operations, service delivery, staffing, fleet and safety administration, employee development, and operational performance. The position works with the Area Manager, Regional Vice President, other departments, and managers at other branches to coordinate regional operations and implement standard practices and efficiency improvements. The role requires operating a variety of company vehicles and traveling 25–35% between sites and regionally as needed. The position also includes physical activities such as driving, servicing products, handling tools and controls, walking, entering and exiting equipment, lifting, pushing, and pulling. The minimum education requirement is an associate’s degree from a two-year college or technical school, or an equivalent combination of education and experience. At least five years of related experience and/or training is required. The salary range is $116,160–$174,240 per year. Full-time employees averaging at least 30 hours per week are eligible for the listed benefits.

Requirements

Associate’s degree from a two-year college or technical school, or an equivalent combination of education and experience.
At least five years of related experience and/or training.
Valid Class C driver’s license.
Experience with multi-stop routing systems and dispatch procedures.
Computer knowledge, including Navision, Microsoft Office, and routing/logistics software.
Excellent written and verbal communication skills.
Knowledge of financial statements.
Experience managing a budget.
Knowledge of company assets in inventory.
Knowledge of proper cleaning and repair of the company’s assets.
Ability to meet the stated physical requirements, including lifting, pushing, and pulling.

Responsibilities

Directly oversee managers, supervisors, dispatchers/routers, service technicians, pickup and delivery drivers, yard personnel, fence crews, and shop personnel.
Review paperwork, including manifests, routing tickets, and DVIRs, for completeness and accuracy.
Monitor service levels and deliveries, recommend improvements to operational practices, and improve customer care quality and efficiency.
Coordinate with other departments to promote effective communication within the region.
Work with departments to resolve customer service and delivery issues, and coordinate asset transfers with Operations Managers at other branches.
Maintain staffing levels that meet branch and customer needs.
Analyze and report on service levels, routing efficiency, labor and overtime, fuel, and other operational activities.
Work with the Area Manager and Regional Vice President to develop and implement standard practices and efficiency recommendations for assigned branches.
Mentor and provide leadership to Operations Managers.
Administer fleet DOT requirements, including log books and records maintenance.
Review and approve electronic time punches for payroll processing; review and approve time-off requests and schedule time off according to operational needs.
Administer the branch safety program and coordinate training with Safety and HR as needed.
Develop managers, supervisors, and employees and conduct periodic performance reviews.
Create and maintain a positive, safe, and effective work environment.
Support the Area Manager with strategic planning and execution of organizational initiatives.
Operate a variety of company vehicles.
Travel 25–35% between sites and regionally as needed.
Perform other duties as assigned.