Field Operations Technician

Ledcor • Austin, TX

1d • Onsite

About The Position

Ledcor Technical Services is seeking a Field Operations Technician to perform restoration activities, preventative maintenance, and installation work on communication networks. The technician performs installation, repair, configuration, and testing of moves, additions, changes, and disconnects (MACD) on Nokia, Infinera, and Ciena equipment, as well as similar products supporting optical, electrical, voice, and data services. The role also includes testing circuits using optical time domain reflectometers (OTDR).

The technician provides customer-focused service, addresses customer issues professionally, and performs on-site installation and repair of internet services, cabling, demarc extensions, and rack-mounted networking equipment. The position involves field work, travel in a company-provided vehicle, and compliance with Ledcor safety standards. The work may take place in varied weather conditions and in confined or elevated spaces.

Requirements

• At least 5 years of experience in telecommunications, business installation and service for electronics, appliances, security, and/or cabling.
• A positive, can-do attitude and customer-focused approach, with the ability to handle challenging situations with integrity, empathy, and sincerity.
• Strong knowledge of Microsoft Office suite.
• Experience working independently in the field and thriving in a dynamic environment.
• Clear and efficient verbal and written communication skills.
• Ability to meet the physical requirements of the position, including sitting, standing, bending, climbing, lifting up to 50 pounds, working at heights and in confined spaces, and working in safe weather conditions.
• Must be able to show proof of eligibility to work in the United States.

Nice To Haves

• Degree or diploma from a technical college.

Responsibilities

• Provide a high-quality, customer-focused service experience to every client.
• Resolve customer issues calmly and professionally using effective de-escalation techniques.
• Perform on-site installation and repair of internet services, copper and fiber cabling, demarc extensions, and rack-mounted networking equipment.
• Diagnose technical problems and implement solutions, including running new cable, replacing hardware components, and installing data circuits for internet connectivity.
• Perform restoration activities, preventative maintenance, and installation.
• Install, repair, configure, and test MACD work on Nokia, Infinera, Ciena, and similar equipment supporting optical, electrical, voice, and data services.
• Test circuits using optical time domain reflectometers (OTDR).
• Follow Ledcor’s safety standards and ensure proper use of vehicles, tools, and equipment.

Benefits

• Competitive total rewards package with compensation and benefits supporting physical, mental, and financial well-being.
• Challenging work with opportunities to develop skills and knowledge.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed