Field Operations Technician

Ledcor • Austin, TX

1d • Onsite

About The Position

Ledcor Technical Services designs, builds, and maintains wireline and wireless communication networks across North America and beyond. The Field Operations Technician performs restoration activities, preventive maintenance, installations, and service work. The role includes installation, repair, configuration, and testing of moves, additions, changes, and disconnects (MACD) on Nokia, Infinera, Ciena, and similar equipment supporting optical, electrical, voice, and data services. The technician also tests circuits using optical time domain reflectometers (OTDR).

The position involves delivering customer-focused service, resolving issues professionally, and installing and repairing internet services and network infrastructure at customer sites. Work includes copper and fiber cabling, demarcation extensions, rack-mounted networking equipment, diagnosing technical problems, replacing hardware, running new cable, and installing data circuits. The technician is expected to follow safety standards and properly use company vehicles, tools, and equipment.

The role requires travel in a company-provided vehicle and work in varied weather and physical environments, including heights and confined spaces. Ledcor offers a competitive total rewards package with compensation and benefits supporting physical, mental, and financial well-being, as well as opportunities to develop skills and knowledge. Applicants must be eligible to work in the United States; Ledcor participates in E-Verify.

Requirements

• At least 5 years of experience in telecommunications, business installation and service for electronics, appliances, security, and/or cabling.
• A positive, can-do attitude and customer-focused approach, with the ability to handle challenging situations with integrity, empathy, and sincerity.
• Strong knowledge of Microsoft Office.
• Experience working independently in the field and thriving in a dynamic environment.
• Clear and efficient verbal and written communication skills.
• Ability to travel with a company-provided vehicle.
• Ability to meet the physical requirements of the position, including sitting, standing, bending, climbing, lifting up to 50 pounds, working at heights and in confined spaces, and working in safe weather conditions.
• Ability to show proof of eligibility to work in the United States.

Nice To Haves

• A degree or diploma from a technical college is preferred.

Responsibilities

• Deliver a high-quality, customer-focused service experience to every client.
• Resolve customer issues calmly and professionally using effective de-escalation techniques.
• Perform on-site installation and repair of internet services, copper and fiber cabling, demarc extensions, and rack-mounted networking equipment.
• Diagnose technical problems and implement solutions, including running new cable, replacing hardware components, and installing data circuits for internet connectivity.
• Perform restoration activities, preventive maintenance, installation, repair, configuration, and testing of MACD on telecommunications equipment and services.
• Test circuits using optical time domain reflectometers (OTDR).
• Follow Ledcor’s safety standards and ensure proper use of vehicles, tools, and equipment.

Benefits

• Competitive total rewards package with compensation and benefits supporting physical, mental, and financial well-being.
• Opportunities to develop skills and knowledge.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed