Field Operations Technician

Wonder • Swedesboro, NJ

1d • $86,500 - $109,500

About The Position

As the Technology Operations Technician at Wonder, you will serve as the dedicated technology owner for one of its DISH facilities, which are large-scale production and distribution facilities and the operational backbone of Wonder’s mealtime platform. These technology-dense environments include computer systems, wired and wireless networks, network-connected production equipment, handheld devices, scanners, and printers. You will keep technology at your facility running reliably and efficiently, partnering with culinary and operations teams to minimize downtime. Capacity beyond facility responsibilities may be used to support the IT Service Desk, providing exposure to a broader range of IT work across Wonder.

The role involves regular presence on the warehouse floor around active food production and warehouse distribution. You will serve as the main contact for facility technology issues, perform installation, maintenance, troubleshooting, inventory management, and vendor coordination, and work with central IT and facility teams to maintain service and compliance with Wonder’s IT standards. You will also document incidents and procedures and maintain temperature monitoring system components.

Requirements

• Bachelor’s degree from an accredited college or university, or equivalent work experience.
• 3–5 years of hands-on experience in an IT support, field technician, or systems administration role.
• Ability to diagnose, repair, and maintain a variety of hardware, including PCs, laptops, tablets, handheld scanners, printers, and network-connected devices.
• Working knowledge of networking fundamentals, including TCP/IP, VLANs, DHCP, DNS, Wi-Fi (802.11 standards), and switching and routing concepts.
• Experience managing and troubleshooting Windows, Apple, Android, and/or Chrome OS endpoints in a managed environment using Intune, Omnissa, or a similar MDM/UEM platform.
• Familiarity with ITSM ticketing platforms such as ServiceNow or Jira Service Management, or equivalent, and adherence to ITIL best practices.
• Ability to work independently and prioritize competing demands in a fast-paced production or operations environment.
• Strong customer service orientation and clear, patient, professional communication with technical and non-technical colleagues.
• Comfort working in a warehouse environment with regular floor presence around active food production and warehouse distribution.
• Sound judgment, problem-solving ability, and organizational skills.
• Ability to communicate technical problems in plain language, set expectations, collaborate, document accurately, and adapt to change.

Nice To Haves

• Experience with IoT device management or network-connected industrial or commercial equipment.
• Relevant certifications such as CompTIA A+, Network+, or equivalent.
• Familiarity with Cisco Meraki, Aruba, or similar enterprise network platforms.
• Experience in a food service, logistics, or manufacturing technology environment.
• Prior Service Desk or help desk experience in a corporate setting.

Responsibilities

• Serve as the single point of contact for technology issues, repairs, and maintenance at the primary facility, and assist other locations.
• Install, configure, and maintain computer systems and peripherals, including scanners, printers, and handheld devices.
• Assist the ETG team with troubleshooting and maintaining servers and networking equipment, including switches, wireless access points, and firewalls.
• Troubleshoot and resolve hardware and software issues affecting network-connected production equipment and production management systems.
• Perform preventive maintenance and routine inspections of technology assets to reduce unplanned downtime.
• Manage the mobile and handheld device fleet using MDM solutions, including provisioning, deployment, maintenance, and retirement.
• Monitor local network health and coordinate with the broader IT team to resolve connectivity, performance, and capacity issues.
• Maintain an accurate and up-to-date inventory of facility technology assets.
• Coordinate repairs, warranty claims, and vendor service visits on behalf of the facility.
• Ensure installations and configurations comply with Wonder IT standards, security policies, and change management processes.
• Document incident causes and resolutions, and maintain standard operating procedures in the internal knowledge base.
• Service and maintain temperature monitoring system components, including sensors and alerting profiles.
• Serve as an escalation point for similar issues handled by the MSP supporting restaurants.
• Provide additional support to the IT Service Desk when capacity permits.
• Work with facility leadership, central IT teams, culinary and operations teams, and third-party vendors to resolve issues and maintain operations.

Benefits

• Competitive compensation package with equity.
• 401(k).
• Choice of medical, dental, and vision plans.
• Company-paid short- and long-term disability coverage.
• Paid time off, including flexible time off for exempt employees and paid vacation for non-exempt employees.
• Paid sick leave in compliance with applicable law.
• Paid parental leave.
• Discounted meals and exclusive perks across the Wonder family of brands. Eligibility, effective dates, and available plan options vary by employment classification and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level