Field Operations Technician

Ledcor • Omaha, NE

4d • Onsite

About The Position

Ledcor Technical Services designs, builds, and maintains wireline and wireless communications networks across North America and beyond. The Field Operations Technician performs restoration activities, preventative maintenance, installations, repairs, configuration, and testing for communications equipment and services. The role includes working with Nokia, Infinera, Ciena, and similar equipment to support optical, electrical, voice, and data services, and testing circuits using optical time domain reflectometers (OTDR). The technician provides customer-focused service, resolves issues professionally, and follows Ledcor safety standards while working in the field.

Requirements

• Five or more years of experience in telecommunications, business installation and service for electronics, appliances, security, and/or cabling.
• A positive, can-do attitude and customer-focused approach, with integrity, empathy, and sincerity when dealing with challenging situations.
• Strong knowledge of the Microsoft Office suite.
• Experience working independently in the field and thriving in a dynamic environment.
• Clear and efficient verbal and written communication skills.
• Ability to travel with a company-provided vehicle.
• Ability to meet the physical requirements of the position, including sitting, standing, bending, climbing, lifting up to 50 pounds, and working at heights, in confined spaces such as attics and crawl spaces, and in safe weather conditions.
• Proof of eligibility to work in the United States.

Nice To Haves

• A degree or diploma from a technical college is preferred.

Responsibilities

• Deliver a high-quality, customer-focused service experience to every client.
• Resolve customer issues calmly and professionally using effective de-escalation techniques.
• Perform on-site installation and repair of internet services, copper and fiber cabling, demarc extensions, and rack-mounted networking equipment.
• Diagnose technical problems and implement solutions, including running new cable, replacing hardware components, and installing data circuits for internet connectivity.
• Perform installation, repair, configuration, and testing of moves, additions, changes, and disconnects on Nokia, Infinera, Ciena, and similar equipment.
• Support customer optical, electrical, voice, and data services, and test circuits using OTDRs.
• Follow Ledcor’s safety standards and ensure proper use of vehicles, tools, and equipment.

Benefits

• Competitive total rewards package with compensation and benefits supporting physical, mental, and financial well-being.
• Exciting, challenging work with opportunities to develop skills and knowledge.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed