Field Operations Technician

Ovation Healthcare • Goshen, IN

1d • Onsite

About The Position

The Field Operations Technical I is a member of Ovation Healthcare’s Technology Services team, providing technical support to client locations. The role provides help desk phone and PC support, troubleshoots hardware, software, and network connectivity issues, and coordinates with third-party service providers and software and hardware vendors. It also installs hardware, software, cabling, and related equipment, and uses an IT ticketing system to log, track, update, and communicate the progress of service requests. The technician travels to clinic sites to provide on-site support and timely issue resolution, while maintaining strong customer service and contributing to the team’s success.

Ovation Healthcare supports independent hospitals and health systems with operational guidance and technology-enabled shared services. Its mission is to strengthen independent community healthcare and help rural healthcare providers fulfill their missions. The company is headquartered in Brentwood, Tennessee.

This is a 100% onsite position. A HIPAA-compliant work environment is required, with a secure workspace and compliance with applicable HIPAA privacy and security regulations. The posting also describes reliable high-speed internet and stable Wi-Fi requirements for remote or hybrid positions.

The base compensation range is $42,300–$59,220. Compensation may be hourly or salary depending on exempt status, and starting compensation is based on factors including location, qualifications, skills, certifications, and experience.

Requirements

• An associate degree is preferred.
• Travel to various clinic sites is required for on-site support.
• Maintain a HIPAA-compliant work environment and comply with applicable HIPAA privacy and security regulations.

Nice To Haves

• Associate degree.

Responsibilities

• Provide help desk phone support and PC support for client locations.
• Troubleshoot hardware, software, and network connectivity issues.
• Coordinate with third-party service providers and software and hardware vendors as needed.
• Install hardware, software, cabling, and related equipment.
• Use an IT ticketing system to log, track, update, and communicate progress on service requests.
• Travel to clinic sites to provide on-site technical support and resolve issues in a timely manner.
• Maintain a high standard of customer service while working with clients.
• Contribute to the Technology Services team through effective problem solving and support.

Benefits

• Comprehensive medical, dental, vision, life, and short- and long-term disability coverage.
• Health savings account with employer contributions and flexible spending accounts for health care and dependent care.
• Wellness platform with premium incentives.
• Employee assistance support and voluntary supplemental plans, including accident, critical illness, hospital indemnity, and child disability insurance.
• Flexible paid time off and company-paid holidays.
• 401(k) plan with discretionary employer match opportunities.
• Professional development opportunities.
• Company-issued equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree