Field Operations Supervisor

DSI•Dothan, AL

2d•Hybrid

About The Position

DSI Security Services is a leading provider of contract security solutions, serving clients across multiple industries nationwide. Founded on the principle of DWYSYWD — “Do What You Say You Will Do,” DSI is committed to accountability, professionalism, and delivering consistent, high-quality service. We believe success starts with our people. Through thoughtful recruiting, ongoing training, and strong operational support, DSI creates work environments that align with both our clients’ expectations and our core values. Our focus on integrity, teamwork, and continuous improvement allows us to build long-term partnerships with clients while providing meaningful career opportunities for our employees. DSI is growing again! We are currently hiring a Field Operations Supervisor to support our Dothan, AL branch. This role is ideal for a hands-on leader who thrives in the field while also supporting branch-level operations, recruiting, and compliance. The Field Operations Supervisor is responsible for overseeing day-to-day field operations, ensuring security officers deliver high-quality service in accordance with client requirements and company policies. In addition to traditional field supervision, this role supports branch operations by assisting with scheduling, onboarding, recruiting coordination, and administrative functions. The Field Operations Supervisor serves as a key liaison between the branch office, field personnel, and clients.

Requirements

Strong customer service orientation with excellent written and verbal communication skills
Ability to perform routine foot patrols, moderate lifting, and work in all weather conditions
Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams)
Ability to work within applicant tracking systems (ATS) and other back-office software
Strong organizational skills with attention to detail
Ability to multitask and prioritize in a fast-paced environment
Minimum 21 years of age
High school diploma or equivalent
Valid driver’s license with reliable transportation and means of communication
Ability and willingness to travel locally (approximately 25%)
Must pass all required background checks and drug screenings
Must meet all applicable state and licensing requirements

Nice To Haves

Prior military or law enforcement experience highly preferred
Security experience: 2 years

Responsibilities

Maintain a safe and secure environment for clients, employees, and the public
Supervise assigned posts through site visits, inspections, and officer coaching
Observe, correct, and report hazards, incidents, and operational concerns
Ensure compliance with client requirements, post instructions, and internal safety policies
Respond promptly to emergencies, call-offs, and operational issues
Provide coaching, mentoring, and corrective action to security personnel as needed
Maintain accurate reports and documentation using Microsoft Office and internal systems
Support scheduling, onboarding, and compliance tracking activities
Assist with recruiting coordination and new-hire onboarding processes
Collaborate closely with branch leadership to ensure operational continuity and service excellence