Field Operations Representative

Midas - Touch of Gold•Michigan City, IN

10d•$40,000 - $50,000

About The Position

Touch of Gold, a Midas franchise operation, is hiring a hands-on Field Operations Representative to work with store teams across the district. The role involves daily travel to stores, including trips of up to two hours each way, to reconcile cash, work repair orders, address cores and returns, correct brand and store-condition issues, and handle maintenance items. The representative is expected to fix issues onsite when possible rather than only document them. The role also serves as emergency backup manager, stepping in to operate a store on short notice when a Store Manager or Assistant Manager is absent due to illness or vacation.

Requirements

Experience in automotive service, tire or automotive retail, or multi-unit field operations.
Comfort with hands-on shop and counter work, not just clipboard audits.
Strong numerical skills, including cash handling, reconciliation, and identifying discrepancies.
Reliable personal transportation and willingness to travel daily, including trips up to two hours one way.
Valid driver's license.
Flexible availability to cover a store on short notice.

Responsibilities

Audit and reconcile cash, deposits, and drawer counts.
Track down mismatched repair orders and vehicles and help close them out.
Keep cores, returns, and parts inventory clean and accounted for.
Monitor catalytic converter control and investigate missing items.
Check uniform, brand, and store-condition standards and correct issues onsite when possible.
Review vendor spending and inventory counts for accuracy.
Act as store manager when needed to keep a location running.