Field Operations Representative

Midas•Michigan City, IN

About The Position

Touch of Gold, a Midas franchise operation, is hiring a hands-on Field Operations Representative to support store teams across the district. The role involves daily travel between stores, including trips of up to two hours each way, to reconcile cash, address repair orders, manage cores and returns, correct brand and store-condition issues, and handle maintenance items. The representative is expected to resolve issues onsite where possible rather than only report them. The role also provides emergency management coverage by stepping in to run a store on short notice when a Store Manager or Assistant Manager is absent.

Requirements

Experience in automotive service, tire or automotive retail, or multi-unit field operations.
Comfort with hands-on shop and counter work, not just clipboard audits.
Strong numerical skills, including cash handling, reconciliation, and identifying discrepancies.
Reliable personal transportation and willingness to travel daily, including trips up to two hours one way.
Valid driver's license.
Flexible availability to cover a store on short notice.

Responsibilities

Audit and reconcile cash, deposits, and drawer counts.
Track down repair orders and vehicles that do not match up and help close them out.
Keep cores, returns, and parts inventory clean and accounted for.
Monitor catalytic converter control and follow up on missing items.
Check uniform, brand, and store-condition standards and correct issues onsite where possible.
Review vendor spending and inventory counts for accuracy.
Step in as acting store manager when needed to keep a location running.
Travel daily to stores across the district, including trips up to two hours one way.
Handle maintenance items at stores and fix what can be addressed onsite.