Field Operations Representative

Midas•Gary, IN

About The Position

Touch of Gold, a Midas franchise operation, is hiring a Field Operations Representative to work hands-on with store teams across the district. The role involves daily travel to stores, including trips of up to two hours each way, to reconcile cash, work repair orders, manage cores and returns, correct brand and store-condition issues, and handle maintenance items. The representative is expected to resolve issues onsite when possible rather than only documenting them. The role also serves as emergency backup management, stepping in to run a store on short notice when a Store Manager or Assistant Manager is absent due to illness or vacation. Compensation is $40,000–$50,000 per year.

Requirements

Experience in automotive service, tire or auto retail, or multi-unit field operations.
Comfort with hands-on shop and counter work, not just clipboard audits.
Strong numerical skills, including cash handling, reconciliation, and identifying discrepancies.
Reliable personal transportation and willingness to travel daily, including trips of up to two hours each way.
Valid driver's license.
Flexible availability to cover a store on short notice.

Responsibilities

Audit and reconcile cash, deposits, and drawer counts.
Track down mismatched repair orders and vehicles and help close them out.
Keep cores, returns, and parts inventory clean and accounted for.
Monitor catalytic converter controls and investigate missing items.
Check uniform, brand, and store-condition standards and correct issues onsite when possible.
Review vendor spending and inventory counts for accuracy.
Handle maintenance items at stores.
Serve as acting store manager when needed to keep a location running.