Field Operations Representative

Midas - Touch of Gold•Merrillville, IN

10d•$40,000 - $50,000

About The Position

Touch of Gold, a Midas franchise operation, is hiring a Field Operations Representative to work hands-on with store teams across the district. The role involves daily travel to stores, with trips of up to two hours one way, to reconcile cash, work repair orders, manage cores and returns, correct brand and store-condition issues, and handle maintenance items. The representative is expected to fix issues onsite where possible rather than only report them. They will also serve as an emergency backup manager, stepping in to run a store on short notice when a Store Manager or Assistant Manager is sick or on vacation.

Requirements

Experience in automotive service, tire or auto retail, or multi-unit field operations.
Comfort with hands-on shop and counter work, not just clipboard audits.
Strong numerical skills, including cash handling, reconciliation, and spotting discrepancies.
Reliable personal transportation and willingness to travel daily, including trips up to two hours one way.
Valid driver's license.
Flexible availability to cover a store on short notice.

Responsibilities

Audit and reconcile cash, deposits, and drawer counts.
Track down repair orders and vehicles that do not match up, and help close them out.
Keep cores, returns, and parts inventory clean and accounted for.
Monitor catalytic converter control and follow up on anything missing.
Check uniform, brand, and store-condition standards and correct issues onsite where possible.
Review vendor spend and inventory counts for accuracy.
Step in as acting store manager when needed to keep a location running.