Field Operations Manager
About The Position
United Flex Parks is seeking a Field Operations Manager to maintain quality standards across its 22 small-bay industrial flex properties in Virginia, New Jersey, Massachusetts and New Hampshire. The portfolio is growing. This is a multi-site field leadership role: most working time is spent traveling and on site rather than at a desk. The role requires travel of up to 75%, including overnight stays for approximately 25% of travel, and the position must be based in Marlborough, Massachusetts, or the surrounding MetroWest area. A valid driver's license, clean driving record and reliable vehicle are required; the company provides a $500 monthly car allowance and covers travel expenses with a company card. The manager shares responsibility for urgent and after-hours issues under a Director-approved emergency protocol. The manager owns property maintenance and work orders, preventive maintenance, unit turnovers, vendor coordination, inspections, safety and compliance records, and property condition reporting. The role is also the in-person point of contact for tenants and prospects, supports on-site leasing inquiries and showings, and coordinates closely with the Leasing & Commercial Accounts Manager. The manager oversees facility spending within approved limits and brings major expenditures and capital needs to the Director of Operations. Compensation is $80,000 per year, plus a monthly car allowance and a standard company benefits package.
Requirements
- At least 3 years of experience in property maintenance, facilities or field operations; multi-site experience is preferred.
- Experience managing vendors and contractors, including scheduling and reviewing their work.
- Leasing experience, including fielding prospect inquiries, showing space and supporting the leasing process.
- Working knowledge of basic building systems, including HVAC, electrical, plumbing, roofing and overhead doors.
- Ability and willingness to travel regularly, including overnight, across multiple states.
- Valid driver's license, clean driving record and reliable transportation.
- Clear, professional communication with tenants, vendors and leadership.
- Ability to help co-build work order systems and use creativity to improve communication through technology.
- Ability to lift 50 pounds, climb ladders and work outdoors in all weather.
- Must be based in Marlborough, Massachusetts, or the surrounding MetroWest area.
Nice To Haves
- Experience with small-bay industrial, flex, self-storage or other multi-site commercial property.
- Trade certifications or licenses, such as HVAC, electrical, EPA or OSHA 10/30.
- Experience managing a facilities and operational budget.
- Hands-on handyman or trade background, including ability to perform small handyman tasks or minor repairs with standard tools.
Responsibilities
- Own work orders across all properties by triaging issues, dispatching vendors, verifying completed work and closing work orders.
- Run preventive maintenance and unit turnovers so units are ready for showings and move-ins.
- Meet vendors on site and build and organize vendor networks, schedules and service contracts.
- Prepare bids and scopes and obtain Director approval before executing contracts.
- Hold vendors accountable to scope, schedule, cost and quality standards; track performance and address issues.
- Ensure code inspections are completed on time and properly across every park.
- Build and maintain organized, accessible and current records of inspection, safety and compliance documentation.
- Conduct scheduled and risk-based property inspections across all parks.
- Coordinate urgent and emergency responses under the standing emergency protocol, including 24/7 coordination.
- Handle on-site leasing inquiries by answering prospect questions, showing available units and gathering prospect details in coordination with the Leasing & Commercial Accounts Manager.
- Serve as the first in-person point of contact for tenants, conduct face-to-face conversations and resolve on-site issues.
- Confirm units are ready for move-in; complete move-out walkthroughs, take photos and flag site issues.
- Manage facility spending within approved limits and bring major spending and capital needs to the Director of Operations.
- Send a weekly property condition report to the Director and keep the work order system current.
Benefits
- $500 monthly car allowance.
- Travel expenses covered through a company card.
- Standard company benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
