Field Operations Manager

Walker-Miller Energy • Atlantic City, NJ

7d

About The Position

The Field Operations Manager ensures the Atlantic City Electric residential program has the field capacity, contractor readiness, and quality controls needed to fulfill customer demand. The position oversees Quality Assurance Specialists and the Contractor Liaison, and provides operational oversight of subcontractors performing Home Energy Assessments. It works closely with home assessment subcontractors and participating project contractors to forecast production, assess capacity, address delivery constraints, and align fulfillment resources with expected demand. The manager monitors contractor capacity, Marketplace aging, audits, scopes, work progression, cycle time, backlogs, QA/QC findings, and corrective-action closure.

This role manages field delivery and fulfillment, develops forecasts and capacity plans, monitors production and operational performance, manages contractor performance and readiness, leads quality assurance and continuous improvement, and directs and develops assigned employees. The manager exercises independent judgment in setting operational priorities, allocating contractor resources, addressing performance concerns, and implementing corrective actions to achieve program objectives. Travel within Michigan is required at least 50% of the time.

Requirements

• Associate’s degree or equivalent work experience.
• Minimum of 4 years of applicable experience in field operations, team management, and assessments or QA/QC in lieu of an associate’s degree.
• Minimum of 3–5 years of applicable experience in field operations, team management, and assessments or QA/QC.
• Proven ability to manage the field activities of a large-scale program successfully.
• Strong understanding of energy efficiency principles, practices, and technologies for residential and multi-family buildings, and understanding of electrification projects and initiatives.
• Detail-oriented, organized, self-starter, with the ability to prioritize workload.
• Ability to handle a wide variety of tasks and work in a fast-paced environment.
• Analytical and problem-solving skills with a focus on continuous improvement.
• Proficiency in project management software and tools.
• Proficiency in Microsoft Office, specifically Excel, PowerPoint, and Outlook.
• Willingness to travel within Michigan at least 50% of the time.

Nice To Haves

• Bachelor’s degree.
• 5+ years of experience in field operations in the energy efficiency sector in Michigan.
• BPI Building Science Principles Certification.
• Envelope Professional Certification.

Responsibilities

• Oversee delivery of Home Energy Assessments and contractor Weatherization services.
• Ensure subcontractors and participating contractors are prepared to fulfill current and forecasted customer demand.
• Resolve operational barriers affecting appointment availability, project throughput, customer progression, or contractor performance.
• Develop rolling forecasts for HEA appointments, completed assessments, weatherization audits, comprehensive projects, and project completions.
• Compare forecasted demand with available subcontractor and contractor capacity, including staffing, scheduling, geographic coverage, and backlog.
• Translate program goals and customer-pipeline projections into practical field staffing, scheduling, and production requirements.
• Monitor field production, appointment timeliness, customer backlog, contractor acceptance, audits, project completion, and quality performance.
• Investigate material differences between forecasted and actual production and adjust resources or operating plans accordingly.
• Prepare field-operations updates, risks, forecasts, and corrective-action status for program leadership and client reporting.
• Oversee Contractor Liaisons and establish priorities for contractor recruitment, engagement, audit coordination, project progression, and issue resolution.
• Monitor contractor readiness, capacity, geographic availability, audit scheduling, backlog, and project throughput.
• Coordinate with contractors and program teams to resolve stalled projects, scheduling conflicts, customer barriers, and incomplete documentation.
• Exercise independent judgment in determining operational priorities, allocating contractor resources, addressing performance concerns, and implementing corrective actions necessary to achieve program objectives.
• Supervise Quality Assurance Specialists and establish inspection priorities based on program volume, risk, contractor performance, and customer experience.
• Ensure quality reviews address HEA delivery, weatherization and comprehensive projects, safety, documentation, installation quality, and customer communication.
• Use QA/QC trends to guide contractor coaching, subcontractor improvements, training, process changes, and program planning.
• Direct and oversee assigned employees, including prioritization of work, coaching, development, performance management, and staffing recommendations.
• Establish goals and performance expectations, monitor results, and take appropriate action to ensure achievement of program objectives.
• Make recommendations regarding hiring, promotion, compensation, employee development, and corrective action.
• Lead, embrace, and operate within the company’s core values.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree