Field Operations Manager

Via•Atlanta, GA

18d•$65,000 - $75,000•Onsite

About The Position

Via is seeking a Field Operations Manager for its Transit-as-a-Service (TaaS) Operations team. The role manages daily operations using Via’s mobility technology platform, while driving continuous improvement and growth of services. This is a fully in-person position, with an expectation of being onsite 4–5 days per week and travel to Birmingham, Alabama at least twice per month. The candidate should be based in the Atlanta area and able to commute between operations at least 3–4 times per week. Operational needs may require early mornings or evenings.

Requirements

Socially perceptive and environmentally conscious, with alignment to promoting transportation equity and reducing carbon emissions.
Self-starter comfortable taking on a high level of responsibility.
Track record of end-to-end ownership of a book of business and a history of meeting KPIs and revenue goals.
Team-focused, accountable, and proud of team success.
Experience in project management, creating and refining operational processes, and customer service.
Professional communication skills with partners, customers, and driver partners from a broad range of backgrounds.
Willingness to take on varied responsibilities and contribute to projects of different types.
Fluent in English.
Based in the Atlanta area and able to commute between operations at least 3–4 times per week.
Comfortable with ambiguity and adapting as conditions change.

Nice To Haves

Multi-site management experience.
Experience managing and scheduling a team.
Experience managing projects with multiple stakeholders.
Additional language fluency.
Bachelor’s degree.

Responsibilities

Ensure operational excellence and provide an excellent customer experience.
Oversee operations in person and adapt to operational needs, which may require early mornings or evenings.
Manage driver supply to ensure the appropriate number of vehicles are in service to meet demand expectations.
Serve as the real-time point of contact for operational issues, prioritize them, and implement solutions as they arise.
Respond to driver feedback and live customer issues.
Collaborate with an interdisciplinary team to scale operational processes, systems, and tools and support rapid growth.
Analyze and interpret metrics and KPIs to identify inefficiencies and optimize operations.
Take initiative and own new projects.