Field Operations Manager

Hart Research Associates•Washington, WA

7d•Hybrid

About The Position

HART RESEARCH, one of the nation's leading public opinion research firms specializing in polling for Democratic candidates and causes, is seeking a Field Operations Manager to schedule the field work and manage the survey operations with our outside vendors and our internal research team. If you have experience in the world of survey research, political polling, field organizing, call-center operations, or vendor management, we encourage you to apply. The Field Operations Manager will play a vital role in supporting the successful execution of survey research projects. This role offers the opportunity to step into a seasoned research operation and make an immediate impact on projects that inform campaigns, advocacy efforts, and public policy discussions nationwide. You will manage project fielding and scheduling, coordinate with internal teams and external vendors, monitor deadlines and quality control processes. This role is ideal for a highly organized, detail-oriented professional who thrives on planning and execution, takes pride in keeping complex projects on track, and remains focused on achieving shared team goals.

Requirements

At least 3 years of relevant work experience
Keen analytic, organizational, and problem-solving skills
Excellent written and verbal communications skills; you must be comfortable talking on the phone and in-person
Strong interpersonal and customer relationship management skills
Professional, friendly demeanor
Ability to work collaboratively in a team environment
Ability to initiate and follow through on work independently
Ability to work with quick turn-around times
Highly proficient with Microsoft Office Suite (Excel, PowerPoint, Word)
Ability to work evenings and weekends

Nice To Haves

Previous work experience with a polling or research firm or in call center operations
Demonstrated interest in Democratic politics
Bachelors degree a plus, but not required

Responsibilities

Be the liaison between our research team and outside vendors to ensure projects are executed according to specifications and completed on time and on budget.
Cultivate and manage vendor relationships and serve as the primary point of contact for project fielding and operational needs.
Develop and maintain field schedules for quantitative and qualitative research projects.
Monitor project progress, communicate status updates, and proactively resolve operational challenges.
Oversee quality control processes to ensure research activities meet company standards and client expectations.
Manage information flow among internal teams and external partners throughout the project lifecycle.
Maintain project documentation and operational records.
Identify opportunities to improve processes, efficiency, and project execution.
All positions at Hart Research Associates may be asked to provide support and assistance outside of their core job function. Executing additional duties as requested is a core requirement of every job.
Evening and weekend hours may be required.