Plato's Closet and Style Encore Field Operations Manager

Winmark Corporation•Plymouth, MN

117d•$65,000 - $90,000•Hybrid

About The Position

Winmark Corporation, a franchisor of several retail brands including Plato's Closet and Style Encore, is seeking a Field Operations Manager. This role involves supporting franchisees by traveling to their locations to provide in-store support and business operations consulting. The goal is to improve the operational and financial performance of franchise locations and contribute to region and brand growth. The position is based in Plymouth, Minnesota, with approximately 30% travel required. Winmark emphasizes work-life harmony and a culture focused on employee well-being and career development.

Requirements

4-year degree in business management or related field, or equivalent experience.
4+ years of prior retail management experience.
Merchandising and inventory management experience.
Excellent leadership and communication skills.
Strong organizational and time management skills.
Ability to work independently.
High degree of professionalism, confidentiality, ethical standards, tact, and diplomacy.
Approximately 30% travel required.
Must have a valid driver's license.
Ability to travel in the United States and Canada.

Nice To Haves

Experience in P&L, balance sheet, and/or financial analysis is beneficial.

Responsibilities

Conduct onsite and virtual store visits to work closely with franchisees and ensure execution of sound operational strategies according to brand standards and franchise agreements.
Provide verbal and written documentation regarding operational and financial issues.
Perform comprehensive business analysis of franchisees to identify problems and act as the primary contact for communication and compliance.
Provide evaluation and education to franchisees on their business results, individually and in comparison to system-wide performance.
Participate in and conduct region meetings.
Monitor, manage, and ensure adherence to financial and legal responsibilities of designated franchisees.
Serve as a liaison with relevant corporate staff to achieve desired outcomes.
Track all pertinent store support activities in CRM for the assigned region.
Promote Winmark’s mission and foster productive working relationships with franchisees.
Serve as a liaison between corporate departments and franchisees.
Inform manager of issues requiring immediate attention and provide periodic reports on the status of the region.
Participate in training for franchisees, including curriculum development and ongoing assessment.
Attend and participate in leading sessions during the annual conference.
Provide assistance with special projects such as conference planning, workshop development, and publication design.