Field Operations Manager
About The Position
Via is hiring a Field Operations Manager to lead daily onsite operations for its public transportation service. The role is hands-on and focused on keeping service safe, reliable, and accessible while improving the rider and driver experience. The position is fully in person, with an expectation of working onsite 4–5 days per week, and candidates should be based in the Denton or Frisco area. The manager makes real-time operational decisions involving fleet, driver supply, compliance, rider needs, and unexpected issues; supports drivers; uses data and technology to assess service performance; and works with city partners and Via’s central teams to address community goals and improve operations. Salary is $60,000–$70,000 per year, with final compensation based on experience, knowledge, and skills. Via offers free medical plans and 401(k) matching.
Requirements
- Operational experience, with a background in people management, logistics, customer service, or process-oriented work.
- Strong relationship-building and communication skills, with reliable follow-through.
- Hands-on, proactive approach and willingness to work in the field.
- Ability to address tactical problems while considering longer-term solutions.
- Motivation to expand transportation access and improve how communities move.
- Based in the Denton or Frisco area and ready to work onsite 4–5 days per week.
Responsibilities
- Run daily onsite service operations to provide safe, reliable, and accessible transportation.
- Make real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected operational issues.
- Guide and support drivers, build relationships, address concerns, and help ensure they are equipped to deliver good service.
- Turn rider and community feedback into operational improvements by identifying patterns and collaborating with internal teams.
- Use data and technology to understand service performance, diagnose problems, and implement solutions that improve efficiency and rider experience.
- Act as the operational bridge between city partners, drivers, and Via central teams to help achieve community goals.
- Solve immediate operational problems while developing longer-term solutions to prevent recurring issues.
Benefits
- Free medical plans
- 401(k) matching
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
