Field Operation Manager

Kreg Therapeutics LLC•Sharon Hill, PA

2h•Hybrid

About The Position

The Field Operations Manager is responsible for leading field operations within their assigned area, ensuring our teams consistently deliver a high level of service to our hospital partners. This is a hands-on manager role with responsibility for people, service delivery, operational performance, inventory, fleet and assets, safety, compliance, and financial results. The Field Operations Manager leads and develops their team while ensuring Kreg’s operational standards and KPIs are consistently achieved. The ideal candidate is a strong people leader who thrives in a service-driven environment and can balance day-to-day execution with continuous improvement.

Requirements

Minimum of 5 years of management experience strongly preferred.
Demonstrated experience leading employees and managing performance.
Strong organizational and prioritization skills.
Strong problem-solving and decision-making capabilities.
Excellent written and verbal communication skills.
Ability to collaborate effectively across departments and levels of the organization.
Comfortable managing changing priorities and situations with ambiguity.
Strong sense of urgency, accountability, and follow-through.
Valid driver’s license and ability to meet applicable company driving requirements.
Availability to support operations within a 24/7 service environment.
Ability to successfully complete applicable pre-employment requirements.

Nice To Haves

Previous experience within healthcare services, medical equipment, logistics, field service, or a related industry is a plus.

Responsibilities

Lead day-to-day field operations to consistently deliver a high level of service to our customers.
Drive achievement of operational KPIs, service standards, and financial objectives.
Identify, develop, and implement processes that improve efficiency, service quality, and operational performance.
Partner closely with Customer Service to ensure effective coordination and execution of customer needs.
Maintain operational readiness within a 24/7 service environment.
Lead, coach, and develop direct reports while establishing clear expectations and accountability.
Manage hiring, onboarding, training, performance evaluations, recognition, and corrective action.
Ensure required operational training is completed and training compliance is maintained.
Build a strong team culture focused on accountability, collaboration, growth, and results.
Oversee product inventory and company assets to ensure availability, accuracy, and appropriate utilization.
Ensure Kreg equipment, vehicles, and operational resources are properly maintained and effectively deployed.
Maintain accountability for company assets and operational resources within the assigned area.
Promote and maintain a safe working environment focused on preventing accidents and injuries.
Ensure adherence to applicable quality, regulatory, and company requirements.
Monitor operational compliance, including applicable OSHA, FDA, DOT, training, and safety requirements.
Reinforce company procedures and standards through consistent leadership and follow-through.
Serve as a operational partner to business functions.
Collaborate with business partners to resolve issues and support company-wide priorities.
Lead and support operational change and continuous improvement initiatives.