Field Operations Manager
About The Position
We are looking for a powerhouse Service Manager to take absolute control over our HVAC, Plumbing, and Electrical service technicians. Your job is to maximize daily call-by-call efficiency, protect the company culture, and drive service department revenue. No trade experience? No problem. We can teach you the technical nuances of plumbing, electrical, and HVAC. What we cannot teach is grit, absolute accountability, and the ability to lead a team of competitive field technicians. If you have run high-volume operations in retail, logistics, or the military, your skills will translate perfectly here. Every manager entering our company goes through our structured probationary pipeline: Initial Phase: Paid onboarding focused on learning our metrics, call-by-call tracking, and workflow management systems. In-Role Probation: You enter the field role full-time. This is your probation period to prove you can hold technicians accountable and hit target metrics. Graduation: Upon successful graduation from probation, your pay increases to our standard manager base salary plus a performance bonus plan tied directly to your department's gross profit and efficiency.
Requirements
- Grit, absolute accountability, and the ability to lead a team of competitive field technicians.
- Experience running high-volume operations in retail, logistics, or the military.
- Ability to manage by data, tracking lead measures, and managing metrics.
- Ability to hold technicians accountable and hit target metrics.
- Ability to hold the standard and refuse to accept excuses.
Nice To Haves
- Technical nuances of plumbing, electrical, and HVAC.
Responsibilities
- Actively running the daily service scoreboard — monitoring conversion rates, average tickets, and technician billable efficiency in real time.
- Leading high-energy morning huddles, auditing field processes, and ensuring no technician cuts corners on our customer service playbook.
- Running structured, metrics-based reviews. We operate on a performance-and-results model, not a friendship model.
Benefits
- Base salary + performance bonus tied to department gross profit and efficiency
- Take-home company vehicle
- Company expense card
- Health, Dental & Vision insurance
- Health savings account
- 401(k) with matching
- Paid time off
- Nexstar coaching and leadership development investment
- Professional development assistance
- Referral program
- A culture built on accountability, growth, and doing right by the customer
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
