Field Operations Manager

Mood Media•Fort Mill, SC

19d

About The Position

The Field Operations Manager is responsible for the efficiency and effectiveness of Mood Media’s service and installation business within an assigned territory. Reporting to the Vice President of Global Service Delivery, the role directly manages Field Technicians and oversees subcontractors to ensure resources are used effectively. The manager directs technicians’ day-to-day work, handles electronic payroll processing, monitors overtime, and helps conduct safety and technical training. The role oversees time efficiency, on-site project management, and technician resources such as fuel and tools. It also involves maintaining subcontractor relationships, training in-house technicians and subcontractors on Mood products and services, and maintaining quality-control processes across field resources.

Requirements

Associate degree from a two-year college or technical school, or equivalent experience.
With an associate degree, at least 3 years of experience.
In lieu of a degree, at least 5 years of low-voltage audio-visual installation and service experience.

Responsibilities

Ensure operational excellence in field service delivery within the assigned territory.
Drive profitability by optimizing internal and subcontractor resources.
Collaborate with Project Managers and ASG to plan for sales forecasts and deliver projects according to schedules and resource availability.
Manage all aspects of field technicians’ performance, including training, productivity, efficiency, efficacy, quality control, safety, coaching, discipline, payroll, and timekeeping.
Hire and develop a high-performing workforce.
Manage subcontractor performance, including recruiting, screening and vetting, negotiating rates, and ensuring quality of performance.
Oversee and review technician inventory levels and maintenance in kiosks and on vehicles.
Ensure compliance with local licensing, permitting, and other agreements required in assigned markets.
Prepare and provide timesheets, reports, analyses, and data using Excel, Oracle, and other tools; review the data to identify improvement opportunities.
Manage technicians day to day by phone, email, computer program, and in-person visits.
Process payroll electronically and monitor overtime.
Assist with safety training and technical training meetings.
Manage daily time efficiencies, on-site job project management, and technician resource usage, including fuel and tools.
Maintain relationships with subcontractors and train in-house technicians and subcontractors on Mood products and services.
Maintain quality-control processes for all field resources.