Field Office Technician, Junior - Secret Clearance

Dunhill Solutions • Kansas City, MO

15h • Onsite

About The Position

The Field Office Technician, Junior provides frontline, on-site technical support for personal computer hardware, software, peripherals, and related end-user technology in a federal IT environment. The technician responds to routine user requests, diagnoses common technical issues, performs basic equipment setup and repair, and helps field-office users access and use their technology effectively. Working under the direction of a computer support supervisor, the technician documents incidents and resolutions, escalates issues requiring advanced support, and works with the team to provide responsive, customer-focused IT service. The position is on-site in Kansas City, Missouri, with no telework, and requires up to 10% local or regional travel. Compensation is $21.20–$27.55 per hour.

Requirements

• High school diploma or equivalent.
• One to two years of technical support, computer support, help desk, desktop support, or related IT experience.
• Working knowledge of personal computers, common peripheral devices, and assigned hardware and software products.
• Ability to follow established installation, configuration, troubleshooting, documentation, and escalation procedures.
• Clear, professional written and verbal communication and strong customer-service skills.
• Current Secret security clearance.
• Security+ certification.
• U.S. citizenship required.
• Ability to work on site in Kansas City, Missouri; telework is not available.
• Ability to travel locally or regionally up to 10% of the time.

Nice To Haves

• Technical or trade school training in information technology, computer support, electronics, or a related discipline.
• Desktop, endpoint, help desk, walk-up, or field-office support experience in a federal or enterprise IT environment.
• Familiarity with Microsoft Windows, Microsoft 365, basic device configuration, and peripheral troubleshooting.
• Experience documenting incidents, service requests, and resolutions in a ticketing or knowledge-management system.

Responsibilities

• Install, configure, modify, and repair basic personal computer hardware, software, peripheral equipment, operating systems, cables, and related end-user technology to approved specifications.
• Provide on-site technical support to field-office users by phone, email, and in person, responding promptly to routine hardware, software, peripheral, and system-operation requests.
• Diagnose common hardware, software, operating system, peripheral, and user-related problems, and recommend or perform appropriate fixes using established procedures.
• Set up equipment for employee use, including cables, operating systems, software, and other approved components.
• Maintain accurate records of support requests, installations, technical issues, and resolution actions.
• Escalate unresolved, complex, or vendor-related issues to the appropriate technician, support tier, supervisor, or vendor.
• Collaborate with IT support team members to resolve user issues, share knowledge, and improve field-office support and customer service.
• Maintain current working knowledge of assigned hardware, software, and support procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED