Field Office Technician - Secret Clearance

Dunhill Solutions • Kansas City, MO

21h • Onsite

About The Position

Dunhill Government Solutions is hiring a Field Office Technician to provide on-site IT hardware and software support at a field office in Kansas City, Missouri, supporting a federal defense program. The role involves installing, troubleshooting, and repairing end-user computing equipment; supporting deployments; and providing responsive customer service to field office staff. Occasional travel to other sites is required, estimated at about 10%. The position is on-site with no telework and is full-time, 40 hours per week, on the day shift. A current Secret security clearance and U.S. citizenship are required. Compensation is $24.00–$35.44 per hour.

Requirements

• 3–5 years of technical support experience.
• Strong written, verbal, and listening communication skills, including the ability to explain technical issues to non-technical end users.
• Working knowledge of personal computers, peripherals, and assigned hardware and software products.
• Current Secret security clearance.
• Security+ or another DoD 8140 IAT-II-compliant certification.
• U.S. citizenship.
• Associate degree or technical/trade school training preferred, or equivalent relevant experience.

Nice To Haves

• Prior field or on-site support experience across multiple office locations.
• Customer-service orientation and ability to work independently with minimal supervision.

Responsibilities

• Install and perform moderately complex repairs on personal computer hardware and software, tailoring solutions based on knowledge, experience, and research, with general guidance.
• Respond to phone, email, and in-person requests for technical support on a range of moderately complex issues.
• Use diagnostic techniques to identify problems, investigate causes, and recommend or implement solutions with minimal direct supervision.
• Set up equipment for employee use, including installing cables, operating systems, and appropriate software.
• Refer major hardware or software problems and defective products to vendors, technicians, or the next support tier.
• Collaborate with team members to resolve IT issues and implement process improvements.
• Assist in developing training materials and procedures, and train users in proper hardware and software use.
• Travel to off-site field office locations as needed, approximately 10% of the time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree