Field Office Technician SR - Secret Clearance

Dunhill Solutions • Walla Walla, WA

1d • Onsite

About The Position

Dunhill Government Solutions is hiring a Field Office Technician to provide on-site IT hardware and software support at a field office in Walla Walla, Washington, supporting a federal defense program. The role installs, troubleshoots, and repairs end-user computing equipment, supports deployments, and provides responsive customer service to field office staff. Occasional travel to other sites is required, approximately 10%. The position is on-site with no telework and is scheduled for 40 hours per week.

Requirements

• At least 5 years of technical support experience.
• Strong written, verbal, and listening communication skills, including the ability to explain technical issues to non-technical end users.
• Working knowledge of personal computers, peripherals, and assigned hardware and software products.
• Current Secret security clearance.
• Security+ or another DoD 8140 IAT-II compliant certification.
• U.S. citizenship.
• Associate's degree or technical/trade school training, or equivalent relevant experience.

Nice To Haves

• Prior field or on-site support experience across multiple office locations.
• Customer-service orientation and ability to work independently with minimal supervision.
• Associate's degree or technical/trade school training is preferred, though equivalent relevant experience is also accepted.

Responsibilities

• Install and perform moderately complex repairs on personal computer hardware and software, customizing solutions based on knowledge, experience, and research when only general guidance is available.
• Support end users with moderately complex technical issues, responding to phone, email, and in-person requests for technical support.
• Use diagnostic techniques to identify problems, investigate causes, and recommend or implement solutions with minimal direct supervision.
• Set up equipment for employee use, ensuring proper installation of cables, operating systems, and appropriate software.
• Refer major hardware or software problems and defective products to vendors, technicians, or the next support tier.
• Collaborate with team members to resolve IT issues and implement process improvements.
• Assist in developing training materials and procedures, and train users in the proper use of hardware and software.
• Travel to off-site field office locations as needed, approximately 10%.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree