Junior ServiceNow Administrator - Secret clearance

PGTEK•Fort Meade, MD

8d•$85,000 - $110,000•Hybrid

About The Position

PGTEK is seeking a Junior ServiceNow Administrator to support a Department of Defense cloud platform program. The role works alongside senior engineers to administer, configure, and maintain ServiceNow supporting service delivery across a DoD hybrid-cloud environment. It is intended for an early-career professional with a foundation in platform administration, ITSM, and basic scripting who wants to develop skills in integration, automation, and federal mission support. The position is flexible hybrid, with onsite work at customer locations as required. Candidates must reside within approximately 90 minutes of a DISA DHMC location in Mechanicsburg, Pennsylvania; Ogden, Utah; Oklahoma City, Oklahoma; Montgomery, Alabama; or Fort Meade, Maryland. Local travel to DISA customer sites may be required. Relocation may be considered as part of the overall compensation package. The listed salary range is $85,000–$110,000. PGTEK describes itself as a consulting organization helping clients achieve business and technology objectives and investing in staff education and professional and business certifications. The company states that its comprehensive benefits package for full-time salaried employees is effective immediately upon the start date.

Requirements

Active Secret security clearance.
U.S. citizenship.
1–3 years of hands-on ServiceNow administration experience.
Working knowledge of ITSM concepts and ITIL v3/v4 principles.
Familiarity with JavaScript and ServiceNow scripting fundamentals, including Glide APIs, business rules, and client scripts.
DoD 8570/8140 IAT Level II baseline certification, such as CompTIA Security+ CE, or ability to obtain the required certification within six months of starting.
Strong troubleshooting, communication, and technical documentation skills.
Ability to work independently on assigned tasks while collaborating effectively with senior engineers and the broader technical team.
Ability to work onsite at customer locations as needed.
Residence within approximately 90 minutes of at least one listed DISA DHMC location.

Nice To Haves

ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM), or progress toward certification.
Experience supporting ServiceNow in a DoD or federal government environment; IL4/IL5 experience is a plus.
Exposure to REST API integrations, MID Servers, Discovery, or Service Mapping.
Familiarity with Security Technical Implementation Guides (STIGs), RMF, or other federal compliance frameworks.
ITIL Foundation certification.

Responsibilities

Perform day-to-day ServiceNow administration, including user and group management, roles, access control lists (ACLs), forms, lists, notifications, and UI policies.
Support ITSM processes, including Incident, Problem, Change, Request/Service Catalog, Knowledge Management, and CMDB.
Build and maintain catalog items, workflows, Flow Designer flows, business rules, and basic client-side and server-side scripts under senior engineering guidance.
Troubleshoot platform issues, resolve support tickets, and escalate complex issues to ServiceNow support when necessary.
Assist with platform upgrades, patching, instance cloning, and testing update sets across environments.
Maintain accurate CMDB records and support discovery and data integrity initiatives.
Assist with integrations between ServiceNow and other platform tools, including Morpheus, OpsRamp, Active Directory, and Keycloak, using REST APIs and MID Servers.
Develop reports and dashboards to support operational monitoring and leadership visibility.
Maintain technical documentation, runbooks, and audit-ready records in accordance with DoD security and Risk Management Framework (RMF) requirements.
Work onsite at customer locations as needed and potentially travel locally to DISA customer sites.

Benefits

Comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option.
Vision plan.
Dental insurance, with the base dental plan option paid for by PGTEK.
Life Insurance, Short and Long-Term disability, and Critical Illness insurance premiums covered.
Matching 401(k) plan.
Discount on pet insurance through ASPCA Pet Insurance.
Employee Assistance Program at no cost to all employees.
Generous amount of PTO and Holidays.
Education Assistance Program available after 12 months of employment.
Relocation may be considered as part of the overall compensation package.