Senior ServiceNow Administrator - Active Secret clearance
About The Position
PGTEK is seeking an experienced Senior ServiceNow Administrator to support a federal customer in a secure, compliance-driven environment. The role administers, configures, maintains, and operationally sustains the ServiceNow platform across Development, Test, and Production environments. The administrator supports platform stability, security, and continuous improvement, and serves as a technical leadership resource for junior administrators and government stakeholders. This is a long-term hybrid position supporting mission-critical federal infrastructure. Weekly local travel to the assigned project site is required. Candidates must reside within 90 minutes of Fort Meade, Maryland; Ogden, Utah; Oklahoma City, Oklahoma; Montgomery, Alabama; or Mechanicsburg, Pennsylvania. Active Secret clearance and U.S. citizenship are required. PGTEK describes itself as a consulting organization that helps clients meet business and technology objectives and invests in employees’ educational advancement by providing resources for professional and business certifications.
Requirements
- Active Secret security clearance.
- U.S. citizenship.
- 5–8+ years of hands-on ServiceNow administration experience.
- DoD 8570/8140 IAT Level II certification, such as CompTIA Security+ CE or an equivalent certification.
- Strong understanding of ITSM processes, CMDB management, Service Catalog, and Flow Designer.
- Hands-on experience with ServiceNow platform upgrades, instance management, update sets, and release management.
- Experience supporting federal, Department of Defense (DoD), or other highly regulated environments.
- Strong troubleshooting, problem-solving, and root cause analysis skills.
- Excellent written and verbal communication skills, including technical documentation and stakeholder coordination.
- Must reside within 90 minutes of at least one listed project location and be able to travel locally to the assigned project site weekly.
Nice To Haves
- ServiceNow Certified System Administrator (CSA) certification.
- One or more ServiceNow Certified Implementation Specialist (CIS) credentials.
- Experience with ITOM, ServiceNow Discovery, or Service Mapping.
- Experience hardening ServiceNow environments in accordance with STIG requirements and supporting ATO processes.
- Previous experience leading or mentoring a ServiceNow administration or development team.
- ITIL v4 Foundation certification.
Responsibilities
- Administer, maintain, and support ServiceNow across Development, Test, and Production environments, including upgrades, patching, and vulnerability remediation.
- Manage users, groups, roles, and Access Control Lists (ACLs) in accordance with federal security policies and requirements.
- Monitor platform performance, health, and availability; provide Tier 2/3 support and troubleshoot escalated technical issues.
- Manage update sets, release management, and deployment processes across multiple ServiceNow instances.
- Configure and maintain Business Rules, UI Policies, Client Scripts, Flow Designer workflows, Service Catalog items, and Service Portal components.
- Support ServiceNow modules including ITSM, ITOM, HRSD, SecOps, and Customer Service Management (CSM).
- Develop and maintain workflow automation to improve operational efficiency and streamline business processes.
- Ensure platform compliance with NIST 800-53, Risk Management Framework (RMF), FISMA, and Security Technical Implementation Guide (STIG) requirements.
- Support Authority to Operate (ATO) documentation, security artifacts, and Plan of Action and Milestones (POA&M) remediation activities.
- Coordinate with Information System Security Officers (ISSO), Information System Security Managers (ISSM), and cybersecurity teams to maintain security compliance and audit readiness.
- Support REST and SOAP API integrations and identity and access management integrations, including CAC/PIV authentication.
- Mentor junior administrators and developers, contribute to platform roadmap planning, and provide technical briefings and status updates to government stakeholders.
Benefits
- PPO medical coverage with access to a Health Savings Account (HSA) option.
- Vision plan.
- Dental insurance, with the base dental plan option paid for by PGTEK.
- Life insurance premiums covered.
- Short- and long-term disability premiums covered.
- Critical illness insurance premiums covered.
- Matching 401(k) plan.
- Discount on pet insurance through ASPCA Pet Insurance.
- Employee Assistance Program at no cost to all employees.
- PTO and holidays.
- Education Assistance Program available after 12 months of employment.
- Resources for professional and business certifications.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
