Senior ServiceNow Administrator - Active Secret clearance
About The Position
PGTEK is seeking an experienced Senior ServiceNow Administrator to support a federal customer in a secure, compliance-driven environment. The role is responsible for administration, configuration, maintenance, and operational sustainment of the ServiceNow platform across Development, Test, and Production environments. The administrator will also act as a technical leadership resource, guiding junior administrators and collaborating with government stakeholders to maintain platform stability, security, and continuous improvement. This is a long-term opportunity supporting mission-critical federal infrastructure. The position is hybrid and requires weekly local travel to the assigned project site. Candidates must reside within 90 minutes of Fort Meade, Maryland; Ogden, Utah; Oklahoma City, Oklahoma; Montgomery, Alabama; or Mechanicsburg, Pennsylvania. An active Secret security clearance and U.S. citizenship are required.
Requirements
- Active Secret security clearance; U.S. citizenship is required.
- 5–8+ years of hands-on ServiceNow administration experience.
- DoD 8570/8140 IAT Level II certification, such as CompTIA Security+ CE or an equivalent certification.
- Strong understanding of ITSM processes, CMDB management, Service Catalog, and Flow Designer.
- Hands-on experience with ServiceNow platform upgrades, instance management, update sets, and release management.
- Experience supporting federal, Department of Defense (DoD), or other highly regulated environments.
- Strong troubleshooting, problem-solving, and root cause analysis skills.
- Excellent written and verbal communication skills, including technical documentation and stakeholder coordination.
- Must reside within 90 minutes of at least one listed project location and be able to travel locally to the assigned project site weekly.
Nice To Haves
- ServiceNow Certified System Administrator (CSA) certification.
- One or more ServiceNow Certified Implementation Specialist (CIS) credentials.
- Experience with ITOM, ServiceNow Discovery, or Service Mapping.
- Experience hardening ServiceNow environments in accordance with STIG requirements and supporting ATO processes.
- Previous experience leading or mentoring a ServiceNow administration or development team.
- ITIL v4 Foundation certification.
Responsibilities
- Administer, maintain, and support ServiceNow across Development, Test, and Production environments, including platform upgrades, patching, and vulnerability remediation.
- Manage users, groups, roles, and Access Control Lists (ACLs) in accordance with federal security policies and requirements.
- Monitor platform performance, health, and availability; provide Tier 2/3 support and troubleshoot escalated technical issues.
- Manage update sets, release management, and deployment processes across multiple ServiceNow instances.
- Configure and maintain Business Rules, UI Policies, Client Scripts, Flow Designer workflows, Service Catalog items, and Service Portal components.
- Support ServiceNow modules including ITSM, ITOM, HRSD, SecOps, and Customer Service Management (CSM).
- Develop and maintain workflow automation to improve operational efficiency and streamline business processes.
- Ensure platform compliance with NIST 800-53, Risk Management Framework (RMF), FISMA, and Security Technical Implementation Guide (STIG) requirements.
- Support Authority to Operate (ATO) documentation, security artifacts, and Plan of Action and Milestones (POA&M) remediation activities.
- Coordinate with Information System Security Officers (ISSO), Information System Security Managers (ISSM), and cybersecurity teams to maintain security compliance and audit readiness.
- Support REST and SOAP API integrations, as well as identity and access management integrations, including CAC/PIV authentication.
- Mentor junior administrators and developers, contribute to platform roadmap planning, and provide technical briefings and status updates to government stakeholders.
Benefits
- Comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option.
- Vision plan.
- Dental insurance, with the base dental plan option paid for by PGTEK.
- Life Insurance, Short and Long-Term disability, and Critical Illness insurance premiums covered.
- Matching 401(k) plan.
- Discount on pet insurance through ASPCA Pet Insurance.
- Employee Assistance Program at no cost to employees.
- Generous amount of PTO and holidays.
- Education Assistance Program available after 12 months of employment.
- Resources to complete Professional and Business Certifications.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
