Junior ServiceNow Administrator - Secret clearance
About The Position
PGTEK is seeking a Junior ServiceNow Administrator to support a Department of Defense cloud platform program. The role works alongside senior engineers to administer, configure, and maintain ServiceNow for service delivery across a DoD hybrid-cloud environment. It is intended for an early-career professional with a foundation in platform administration, ITSM, and basic scripting who wants to develop skills in platform integration, automation, and federal mission support. The position has a flexible hybrid arrangement, with onsite work at customer locations as required. Candidates must reside within approximately 90 minutes of a DISA DHMC location in Mechanicsburg, Pennsylvania; Ogden, Utah; Oklahoma City, Oklahoma; Montgomery, Alabama; or Fort Meade, Maryland. Local travel to DISA customer sites may be required, and relocation may be considered as part of the overall compensation package. The role requires an active Secret clearance and U.S. citizenship. Full-time salaried employees receive benefits effective immediately upon starting. PGTEK describes itself as a consulting organization helping clients meet business and technology objectives and investing in employees’ educational advancements by providing resources for professional and business certifications.
Requirements
- Active Secret security clearance.
- U.S. citizenship.
- 1–3 years of hands-on ServiceNow administration experience.
- Working knowledge of ITSM concepts and ITIL v3/v4 principles.
- Familiarity with JavaScript and ServiceNow scripting fundamentals, including Glide APIs, business rules, and client scripts.
- DoD 8570/8140 IAT Level II baseline certification, such as CompTIA Security+ CE, or ability to obtain the required certification within six months of starting.
- Strong troubleshooting, communication, and technical documentation skills.
- Ability to work independently on assigned tasks while collaborating effectively with senior engineers and the broader technical team.
- Ability to work onsite at customer locations as needed.
- Residence within approximately 90 minutes of at least one listed DISA DHMC location.
Nice To Haves
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM), or progress toward certification.
- Experience supporting ServiceNow in a DoD or federal government environment; IL4/IL5 experience is a plus.
- Exposure to REST API integrations, MID Servers, Discovery, or Service Mapping.
- Familiarity with Security Technical Implementation Guides (STIGs), RMF, or other federal compliance frameworks.
- ITIL Foundation certification.
Responsibilities
- Perform day-to-day ServiceNow administration, including user and group management, roles, access control lists, forms, lists, notifications, and UI policies.
- Support core ITSM processes, including Incident, Problem, Change, Request/Service Catalog, Knowledge Management, and CMDB.
- Build and maintain catalog items, workflows, Flow Designer flows, business rules, and basic client-side and server-side scripts under senior engineering guidance.
- Troubleshoot platform issues, resolve support tickets, and escalate complex issues to ServiceNow support when necessary.
- Assist with platform upgrades, patching, instance cloning, and testing update sets across environments.
- Maintain accurate CMDB records and support discovery and data integrity initiatives.
- Assist with integrations between ServiceNow and other platform tools, including Morpheus, OpsRamp, Active Directory, and Keycloak, using REST APIs and MID Servers.
- Develop reports and dashboards for operational monitoring and leadership visibility.
- Maintain technical documentation, runbooks, and audit-ready records in accordance with DoD security and Risk Management Framework requirements.
- Work onsite at customer locations as needed and travel locally to DISA customer sites when required.
Benefits
- Comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option.
- Vision plan.
- Dental insurance, with the base dental plan option paid for by PGTEK.
- Life Insurance, Short and Long-Term disability, and Critical Illness insurance premiums covered.
- Matching 401(k) plan.
- Discount on pet insurance through ASPCA Pet Insurance.
- Employee Assistance Program at no cost to all employees.
- Generous amount of PTO and Holidays.
- Education Assistance Program available after 12 months of employment.
- Relocation may be considered as part of the overall compensation package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
