Junior ServiceNow Administrator - Secret clearance

PGTEK • Mechanicsburg, PA

7d • Hybrid

About The Position

PGTEK is seeking a Junior ServiceNow Administrator to support a Department of Defense cloud platform program. The role works alongside senior engineers to administer, configure, and maintain the ServiceNow platform supporting service delivery across a DoD hybrid-cloud environment. It is suited to an early-career ServiceNow professional with a foundation in platform administration, IT Service Management (ITSM), and basic scripting who wants to develop skills in platform integration, automation, and federal mission support. The position offers a flexible hybrid arrangement, with onsite work at customer locations as required. Candidates must reside within approximately 90 minutes of a DISA DHMC location. Local travel to DISA customer sites may be required, and relocation may be considered as part of the overall compensation package.

The role supports core ITSM processes and ServiceNow platform administration, maintenance, integrations, operational reporting, and technical documentation. The administrator will perform assigned work independently while collaborating with senior engineers and the broader technical team. DoD security and Risk Management Framework (RMF) requirements apply to documentation and records.

The salary range is $85,000–$110,000. An active Secret clearance and U.S. citizenship are required.

Requirements

• Active Secret security clearance.
• U.S. citizenship.
• 1–3 years of hands-on ServiceNow administration experience.
• Working knowledge of ITSM concepts and ITIL v3/v4 principles.
• Familiarity with JavaScript and ServiceNow scripting fundamentals, including Glide APIs, business rules, and client scripts.
• DoD 8570/8140 IAT Level II baseline certification, such as CompTIA Security+ CE, or ability to obtain the required certification within six months of starting.
• Strong troubleshooting, communication, and technical documentation skills.
• Ability to work independently on assigned tasks while collaborating effectively with senior engineers and the broader technical team.
• Ability to work onsite at customer locations as needed.
• Must reside within approximately 90 minutes of at least one listed DISA DHMC location.

Nice To Haves

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM), or progress toward certification.
• Experience supporting ServiceNow in a DoD or federal government environment; IL4/IL5 experience is a plus.
• Exposure to REST API integrations, MID Servers, Discovery, or Service Mapping.
• Familiarity with Security Technical Implementation Guides (STIGs), RMF, or other federal compliance frameworks.
• ITIL Foundation certification.

Responsibilities

• Perform day-to-day ServiceNow administration, including user and group management, roles, access control lists (ACLs), forms, lists, notifications, and UI policies.
• Support core ITSM processes, including Incident, Problem, Change, Request/Service Catalog, Knowledge Management, and Configuration Management Database (CMDB).
• Build and maintain catalog items, workflows, Flow Designer flows, business rules, and basic client-side and server-side scripts under senior engineering guidance.
• Troubleshoot platform issues, resolve support tickets, and escalate complex issues to ServiceNow support when necessary.
• Assist with platform upgrades, patching, instance cloning, and testing update sets across environments.
• Maintain accurate CMDB records and support discovery and data integrity initiatives.
• Assist with integrations between ServiceNow and other platform tools, including Morpheus, OpsRamp, Active Directory, and Keycloak, using REST APIs and MID Servers.
• Develop reports and dashboards to support operational monitoring and leadership visibility.
• Maintain technical documentation, runbooks, and audit-ready records in accordance with DoD security and RMF requirements.
• Work onsite at customer locations as needed and travel locally to DISA customer sites when required.

Benefits

• Comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option.
• Vision plan.
• Dental insurance, with the base dental plan option paid for by PGTEK.
• Life Insurance premiums covered.
• Short- and Long-Term disability premiums covered.
• Critical Illness insurance premiums covered.
• Matching 401(k) plan.
• Discount on pet insurance through ASPCA Pet Insurance.
• Employee Assistance Program at no cost to all employees.
• Generous PTO and holidays.
• Education Assistance Program available after 12 months of employment.
• PGTEK provides resources to support professional and business certifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed