Field Office Deskside Technician

NTT DATA Services•Memphis, TN

20h•$60,520 - $90,780

About The Position

The Field Office Deskside Technician Lead oversees IT services at Field Offices within Mission and Site Support Services under the Service Delivery Line of Business. The role directs teams delivering end-user support through MACD (Move, Add, Change, Delete) actions, proactive environment assessments, and responsive break/fix services to maintain mission continuity. It manages onsite troubleshooting and device restoration, coordinates with headquarters and stakeholders to align service delivery, and supports reliability and efficiency across diverse IT environments. The role combines leadership, technical expertise, and compliance alignment to enhance productivity and support resilient IT operations across supported sites.

Requirements

High school diploma or GED certification.
At least 4 years of experience supporting IT and/or Help Desk roles or responsibilities.
Ability to obtain and maintain a Public Trust clearance.
Expertise in managing field office IT operations.
Leadership and coordination skills.
Ability to assess and optimize IT environments.
Familiarity with MACD processes.

Responsibilities

Oversee field office IT operations and direct teams delivering end-user support.
Coordinate MACD (Move, Add, Change, Delete) actions.
Conduct proactive assessments of IT environments and optimize them.
Provide responsive break/fix services to support mission continuity.
Manage onsite troubleshooting and restoration of devices.
Coordinate with headquarters and stakeholders to align service delivery.
Support reliable and efficient IT operations across supported sites.