Field Network Technician
About The Position
The Field Network Technician tests, validates, and maintains physical network infrastructure, including construction testing and activation, repair of outside plant (OSP) systems, and replacement of network assets. The role covers construction activation oversight, outage response, and preventative maintenance, and works closely with Construction, Network Engineering, and Operations teams as their field counterpart. Responsibilities include user acceptance testing and overseeing activation of new fiber installations after contractor work is completed. The technician may also initiate splicing. The position involves installing and configuring network devices and services, maintaining network installations, responding to outages, inspecting construction, and supporting network sites. It requires operating tools and equipment, working near high-voltage DC power systems, occasional overtime and night work, on-call availability, and some travel. The role requires a clean driving record and the ability to pass a criminal background check.
Requirements
- Ability to thrive in a fast-paced environment while maintaining attention to detail.
- Analytical mindset and interest in technology and innovation.
- Ability to adapt quickly to new processes and technologies.
- Strong critical-thinking and problem-solving skills.
- Results-driven, self-motivated, and goal-oriented approach.
- Ability to recognize, analyze, and resolve issues efficiently and in an organized manner.
- Ability to read, update, and maintain accurate splicing schematics and diagrams.
- Ability to manage multiple tasks and remain organized under pressure.
- Proficiency in Microsoft Office and related software applications.
- Willingness to participate in learning opportunities to enhance network maintenance skills.
- Commitment to delivering quality results in a dynamic, fast-paced setting.
- Willingness to work occasional overtime and nights as needed.
- Clean driving record and ability to pass a criminal background check.
- High school diploma.
- Valid state driver’s license with a clean driving record.
- At least 5 years of experience in service installation and repair within a multi-service provider or telecommunications environment.
- Ability to traverse and inspect all areas of a job site in varied weather, including walking, climbing, reaching, bending, crawling, or stretching.
- Ability to safely move and lift up to 150 pounds using appropriate tools and equipment.
- Ability to work with and near DC electrical systems and components.
- Excellent visual acuity when inspecting drawings and blueprints.
- Ability to work in environments with characteristic construction-site dangers.
- Availability for on-call response to job-site delays, emergencies, bad weather, and other issues.
Nice To Haves
- Post-secondary education.
Responsibilities
- Install and configure network devices and services, including routers, switches, firewalls, and Passive Optical Network (PON) access equipment.
- Perform network maintenance, system upgrades, and augmentations to enhance existing network installations.
- Follow Method of Procedure (MOP) documents when carrying out tasks.
- Follow configuration and change management policies when making network infrastructure changes.
- Work with Network Engineering and Operations teams to address outages and provide timelines and progress updates.
- Participate in an on-call rotation and provide after-hours field support during network maintenance and service interruptions.
- Maintain and update network documentation.
- Assist with deployment and maintenance of additional network cabinet and node sites.
- Audit and inspect newly completed network construction.
- Contribute to policies and practices concerning safety, processes, procedures, best practices, codes, and regulations for i3 Broadband Splicing and Field staff.
- Replace and repair vaults and conduits as needed.
- Pull fiber to restore network service during outages.
- Complete ongoing training on procedures, products, and services.
- Operate heavy equipment, hand tools, power tools, testing equipment, and computers.
- Work with high-voltage DC power systems to support safe and efficient operation.
- Conduct user acceptance testing and oversee activation of new fiber installations after contractor work is completed.
- Initiate splicing as required.
- Work occasional overtime and nights as needed.
- Travel as required and be on call to address job-site delays, emergencies, bad weather, and other issues.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
