Retail Field & Network Technician
About The Position
MTI is seeking flexible, project-based Field & Network Technicians for its Service Tech US department. The role implements, maintains, upgrades, and repairs networks and networked devices, including access points, routers, switches, point-of-sale systems, printers, and modems. Technicians set up and troubleshoot wired and wireless connections in a variety of client environments and help provide adequate signal coverage. The position reports to the Territory Manager and is classified as non-exempt. The work involves network testing, Wi-Fi signal assessment and heat mapping, cabling, and installing and troubleshooting network equipment. Work takes place across various markets and may include facility ceiling spaces and crawl spaces. Training is provided. The position requires travel, access to a vehicle and a current driver's license and insurance, flexible availability, frequent use of hand tools, and the ability to lift 60 pounds on occasion and climb ladders.
Requirements
- Previous IT or related technical technician experience is required.
- Current driver's license, vehicle, and insurance.
- Smartphone mobile device.
- Flexible availability.
- Strong diagnostic and problem-solving skills.
- Superior knowledge of various networking technologies.
- Effective communication and teamwork skills.
- Aptitude for customer support.
- Must be over 18 years of age.
- Ability to lift 60 pounds on occasion and climb up and down ladders.
- Ability to use a computer and telephone system.
Nice To Haves
- Point-of-sale (POS) experience.
- Relevant certifications; certifications are not required.
Responsibilities
- Implement, maintain, upgrade, and repair networks and networked devices, including access points, routers, switches, POS systems, printers, and modems.
- Set up and troubleshoot wired and wireless network connections in a variety of environments.
- Perform cabling runs, management, testing, and termination, as well as network provisioning.
- Test networks and Wi-Fi signals and perform heat mapping.
- Install and troubleshoot access points, routers, and switches.
- Travel to projects in various markets and communicate with customers and colleagues by phone, text, and email.
- Use hand tools and perform physical tasks such as lifting, climbing ladders, reaching overhead, standing, walking, and bending.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
