Field Network Technician

CCI Systems•Chicago, IL

13d

About The Position

Guide Star, a managed services provider and division of CCI Systems, is seeking a Field Network Technician to design, implement, maintain, and support customers’ network infrastructure. The technician will be part of the Field Engineering Team, deploying scalable Wi-Fi and IP networks and physical infrastructure that meet business objectives and service-level agreements. This customer-facing role combines relationship management, technical and product knowledge, operational discipline, and account planning. The position serves hospitality, multi-dwelling unit (MDU), and enterprise customers and involves frequent job-site travel, including overnight stays.

Requirements

1–5 years of experience in structured cabling and/or an IT role.
Proficiency with tools used to install and terminate structured cabling.
Experience troubleshooting Ethernet, fiber, and IP network systems.
Experience with analog and Ethernet wiring deployments.
Ability to perform structured cabling work overhead, on ladders, and at various heights.
Excellent customer service skills and a professional phone presence.
Effective written and verbal communication skills, including preparing reports and plans.
Ability to explain technical and non-technical terms.
Attention to detail and strong organizational skills.
Ability to meet deadlines and handle sudden priority shifts.
Willingness to learn, adapt, and accept increased responsibility.
Responsible, resourceful, accurate, dependable, and self-motivated approach to work.
Ability to work in a team environment and positively influence and collaborate with others, communicate at others’ level, listen, and understand people in workplace situations.
Ability to embrace corporate values, understand the company mission, and exemplify CCI leadership behaviors.
Ability to travel by plane, truck, or car to job sites.
Valid driver’s license with an acceptable driving record.
Ability to work in confined spaces.
Ability to work outside normal business hours when necessary.

Nice To Haves

Associate or bachelor’s degree in information technology, Network Engineering, Computer Science, Computer Network and System Administration, or a similar field.
ECSE Design, Security+, CompTIA Network+, CCNA, CCNP, or comparable certification.
BCSI certifications.

Responsibilities

Assess, evaluate, develop, and deploy network solutions for hospitality, MDU, and enterprise customers.
Travel to job sites, often requiring out-of-town stays, and adjust workload as needed to meet objectives on time.
Perform site surveys and gather information for cable runs, network designs, installation plans, and bills of materials.
Perform structured cabling, cable testing, and cable termination.
Execute pre-rack functions, install network devices, and manage power wiring and hardware.
Assist customers with data network-related issues across varied network environments.
Manage inventory and deliver equipment to customer locations according to bill of materials lists.
Resolve customer and vendor issues by gathering information and implementing appropriate solutions.
Document support activities in the ticketing system and escalate issues as needed.
Recommend process and procedure improvements to support efficiency, productivity, and accuracy in Guide Star operations.
Create documentation for new and existing customers.
Provide a positive customer experience through all communication channels.
Work with the Engineering Team as hands-on support to deploy network solutions and resolve issues at customer sites.
Use wireless survey and mapping tools to design and document Wi-Fi deployments.
Create predictive wireless designs, RF coverage maps, and capacity plans based on customer requirements and site conditions.
Ensure compliance with safety, security, and documentation requirements.
Maintain equipment, tools, vehicles, and trailers.
Perform other duties as assigned by management.