Field Manager - Brothers Pest Control
About The Position
Brothers Pest Control is hiring a Field Manager to manage and support a team of up to 10 lawn care technicians. The role leads day-to-day field operations and is responsible for high-quality service delivery, safety compliance, customer satisfaction, and efficient use of resources to meet branch objectives. The Field Manager supervises and mentors technicians, coordinates schedules and supplies, evaluates performance, and provides coaching and training. The role also includes field quality checks and audits, resolving operational and customer issues, maintaining equipment and inventory readiness, ensuring compliance with chemical application and safety requirements, and reporting operational results and team performance to the lead service manager (e.g., OM/BM/GM).
Requirements
- High school diploma or GED.
- At least 2 years of experience in lawn care, landscaping, or chemical application.
- Strong leadership and team-building abilities.
- Knowledge of chemical lawn treatments, fertilizers, and proper safety procedures.
- Valid driver’s license.
- Strong leadership, organizational, and communication skills.
- Excellent organizational, time-management, and problem-solving skills.
- Strong customer service skills with a focus on issue resolution.
- Proficiency with technology, including Microsoft Office Suite or similar tools, scheduling software, and CRM systems.
- Ability to handle multiple priorities and make decisions in a fast-paced environment.
- Ability to obtain necessary state certifications for chemical application if not already certified.
- Ability to lift and carry up to 50 lbs regularly.
- Comfort working outdoors in varying weather conditions.
- Ability to operate lawn care equipment and safely handle chemical products.
Nice To Haves
- At least 1 year of experience in a supervisory or leadership role.
Responsibilities
- Directly supervise and mentor up to 10 lawn care technicians, fostering a positive and productive work environment.
- Conduct daily check-ins, coordinate schedules, and ensure technicians have the necessary tools, materials, and safety gear.
- Monitor technician performance and provide coaching, feedback, and support.
- Ensure adherence to company standards and safety protocols, including proper chemical application and equipment use.
- Address operational issues involving equipment maintenance, product usage, and scheduling conflicts.
- Work with technicians to address customer concerns, resolve service issues, and support customer satisfaction.
- Conduct field quality assurance checks to verify the effectiveness of treatments and services.
- Act as a liaison between customers and the branch, escalating issues when necessary.
- Conduct field audits of service quality, technician performance, and equipment usage.
- Serve as the primary escalation point for customer concerns and address them promptly and professionally.
- Visit job sites to inspect work quality, answer customer questions, and recommend additional services.
- Document customer feedback and use it to improve service delivery.
- Enforce company safety protocols and ensure compliance with chemical handling and application guidelines.
- Support management with operational insights to improve processes and efficiency.
- Ensure compliance with local, state, and federal requirements concerning pesticide use, environmental protection, and worker safety.
- Conduct regular safety inspections and training sessions.
- Resolve field-level issues such as equipment malfunctions, customer concerns, and schedule adjustments.
- Manage the maintenance and readiness of vehicles, equipment, and tools used by field technicians.
- Monitor chemical and supply inventory and ensure timely replenishment and adequate stock.
- Train technicians in safety procedures, equipment operation, chemical application, and customer service best practices.
- Report equipment issues and coordinate repairs or replacements.
- Monitor field performance to ensure work is efficient and meets required standards.
- Report operational results and team performance to the lead service manager (e.g., OM/BM/GM).
- Maintain accurate records of technician certifications, safety meetings, and compliance audits.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
