Commercial Pest Control Field Supervisor

JP McHale Pest Management • Buchanan, NY

1d

About The Position

The Commercial Pest Control Field Supervisor leads and manages a service team of about 10 or more field technicians to deliver an exceptional customer experience and oversee the branch’s service operations. The supervisor is accountable for technicians completing their work to a high standard, maintaining service coverage, meeting performance targets, and following company and OSHA/FIFA policies and procedures.

The role includes recruiting, hiring, training, coaching, motivating, and performance-managing technicians; planning schedules and routes; supporting technicians with customer situations; and communicating with customers about satisfaction and appropriate additional services. The supervisor also serves as a DEC liaison for compliance and technician certifications, selects products for treatments, and manages pest-control materials efficiently. The position is located in Buchanan, New York, reports to the Branch Manager, and pays $65,000–$75,000 annually, depending on experience.

Requirements

• High school diploma or GED.
• Valid driver’s license.
• Strong customer service orientation, with more than two years of previous experience in a customer service role.
• At least two years of experience in pest control, termite, and/or wildlife control.
• Three to five or more years of experience managing a field team.
• Proficiency with necessary technology, including Microsoft Office Suite.

Nice To Haves

• Experience with PestPac software.

Responsibilities

• Recruit, hire, train, coach, motivate, and lead a service team of technicians.
• Identify and implement scheduling to ensure adequate coverage during peak volume periods.
• Efficiently schedule field technician routes and manage daily route optimization to achieve 70% or higher technician utilization.
• Performance-manage service team employees appropriately.
• Lead regular team meetings to understand technicians’ customer visits, educate and coach employees on processes and practices, and explain expectations.
• Answer technician questions, coach the team through difficult client situations, and help defuse upset clients as needed.
• Monitor key performance indicators, including technician utilization, technician efficiency, customer NPS, and customer retention, and take corrective action as needed.
• Ensure technicians follow company and OSHA/FIFA policies and procedures while providing pest-control services.
• Serve as the DEC liaison to ensure compliance and technician certifications.
• Communicate with customers to ensure satisfaction and discuss suitable additional services.
• Build long-term relationships with customers from a wide range of backgrounds and tailor solutions to their needs.
• Operate a company-provided vehicle safely.
• Select products for required treatments.
• Use company materials efficiently, minimizing usage and maximizing material usage under 5% of revenue.
• Pick up materials properly and discard used materials appropriately.
• Perform miscellaneous job-related duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Company-paid life insurance.
• Company-paid short-term disability.
• Optional supplemental benefits.
• 401(k) plan with company match.
• Weekly pay.
• Convenient direct paycheck deposit.
• Team member reward and recognition program.
• Eight paid holidays.
• Paid time off.
• Team member referral bonuses.
• Opportunities to participate in community events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED