Commercial Pest Control Field Supervisor
About The Position
The Field Supervisor leads and manages a service team of about 10 or more field technicians and is responsible for the branch’s service operations and customer experience. The role oversees technicians’ work, ensuring jobs are completed to a high standard and that employees follow company and OSHA/FIFA policies and procedures. The supervisor also supports compliance and technician certifications as the DEC liaison. The position involves recruiting, hiring, training, coaching, motivating, and performance-managing employees; planning coverage and routes; monitoring performance indicators; resolving field and customer issues; and communicating with customers about satisfaction and potential additional services. The supervisor also oversees product selection and material handling, operates a company-provided vehicle safely, and performs other related duties as assigned.
Requirements
- High school diploma or GED.
- Valid driver’s license.
- Strong customer-service orientation and at least two years of previous experience in a customer service role.
- At least two years of experience in pest control, termite control, and/or wildlife control.
- Three to five or more years of experience managing a field team.
- Proficiency with necessary technology, including Microsoft Office Suite.
Nice To Haves
- Experience with PestPac software.
Responsibilities
- Recruit, hire, train, coach, motivate, and lead a service team of technicians to provide exceptional customer service.
- Identify and implement scheduling to ensure adequate coverage during peak-volume periods.
- Schedule efficient routes for field technicians and manage daily route optimization to achieve 70% or greater technician utilization.
- Performance-manage service team employees appropriately.
- Lead regularly scheduled team meetings, learn about technicians’ customer visits, educate and coach employees on processes and practices, and explain expectations.
- Respond to technician questions, coach the team through difficult client situations, and defuse upset clients as needed.
- Monitor key performance indicators, including technician utilization, technician efficiency, customer NPS, and customer retention, and take corrective action as needed.
- Ensure technicians follow company and OSHA/FIFA policies and procedures when providing pest control services.
- Serve as the DEC liaison to support compliance and technician certifications.
- Communicate with customers to confirm satisfaction and discuss additional services that may be appropriate.
- Build long-term relationships with customers from a wide range of backgrounds and tailor solutions to their needs.
- Operate a company-provided vehicle safely.
- Select products for required treatments.
- Use company materials efficiently, minimizing use and maximizing material usage under 5% of revenue.
- Arrange proper material pickup and disposal of used materials.
- Perform miscellaneous job-related duties as assigned.
Benefits
- Medical, dental, and vision coverage.
- Company-paid life insurance.
- Company-paid short-term disability.
- Optional supplemental benefits.
- 401(k) plan with company match.
- Weekly pay.
- Convenient direct paycheck deposit.
- Team member reward and recognition program.
- Eight paid holidays.
- Paid time off.
- Team member referral bonuses.
- Opportunities to participate in community events.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
