Field Manager - Knoxville, TN

Walden Security•Knoxville, TN

1d•Onsite

About The Position

The Field Manager leads the planning, scheduling, coordination, and delivery of training programs for security personnel. The role ensures staff licensing and training compliance, maintains training and licensing records, supports recruiting and onboarding, and oversees uniform and equipment inventory. The Field Manager also manages branch and site fleet vehicles, including vehicle records, inspections, maintenance coordination, and repairs. The position works with HR, Operations, Learning & Development, and other organizational personnel, and may travel up to 50% of the time to provide training.

Requirements

High school diploma or GED.
One year of experience developing training content and working with a learning management system.
A current, valid state driver's license.
Ability to pass a drug screen and criminal background check.
Aptitude for learning and managing technology platforms.
Strong project-management skills.
Excellent written, verbal, and presentation communication skills.
Ability to manage competing priorities, multitask, take ownership of problems, and resolve conflicts.
Ability to build and manage relationships with stakeholders across the organization.
Ability to think systematically and collaborate across divisions, functions, and organizational levels.
Ability to read and interpret business and technical materials and governmental regulations in English, write routine reports and correspondence, present information, and respond to questions.
Ability to perform basic arithmetic using whole numbers, fractions, and decimals.
Knowledge of internet programs, word-processing software, and other software as required.
Ability to meet the stated physical demands, including occasionally lifting or moving up to 25 pounds.

Nice To Haves

Associate’s degree preferred.

Responsibilities

Coordinate and conduct instructor-led training, in person or virtually, including initial and annual security training, retraining, firearms, use of force, less-than-lethal weapons, safety, orientation, and other specialized training.
Serve as a subject-matter expert on training certifications; update training content, guide officers, and inform Learning & Development leadership about requirements, best practices, and techniques.
Coordinate with HR and Operations on licensing, training certifications, expirations, overdue training, third-party certifications, training schedules, and new-hire training classes.
Identify, analyze, and solve problems across the organization and contribute to continuous improvement.
Facilitate individual and group training, demonstrations, meetings, and workshops as directed by organizational leadership.
Test trainees to measure progress and evaluate training effectiveness.
Mentor new employees during training and report on their progress to the appropriate branch or regional leaders.
Maintain accurate training, licensing, and compliance records in the Learning Management System and WinTeam; work with Learning & Development to correct discrepancies.
Support branch recruiting activities and deliver drug screening, orientation, and onboarding paperwork to new employees.
Assign, exchange, or reimburse uniforms and maintain uniform-room cleanliness and inventory.
Maintain confidentiality of information and data.
Travel as needed to provide training to officers and officer candidates, up to 50% of the time.
Maintain branch and site fleet vehicles, keep an updated vehicle-information spreadsheet, coordinate repairs and maintenance, and inspect vehicles for damage.
Work with the Training Specialist to schedule and instruct on-site classes, including armed training, less-than-lethal training, CPR/AED, and initial security-officer training.
Work with the Training Specialist to keep files current and conduct internal audits for accuracy and compliance.
Carry out other responsibilities assigned by the General Manager, Regional Vice President, or Director of Learning & Development.