Field Manager - Knoxville, TN

Walden Security•Knoxville, TN

8h•$45,000 - $50,000

About The Position

The Field Manager leads the planning, scheduling, coordination, and delivery of training programs for security personnel. The role ensures staff maintain appropriate licensing and training compliance, supports equipment and uniform distribution, maintains accurate inventory records, and oversees branch and site fleet vehicles, including maintenance, documentation, inspections, and tracking. The position works with Human Resources, Operations, Learning & Development, and other stakeholders to meet training and operational needs. Travel may be required for training, up to 50% of the time. The Field Manager conducts instructor-led training for new and existing security officers and supervisors, including initial and annual training, firearms, use of force, less-than-lethal weapons, safety, orientation, and other required programs. The manager maintains training and licensing records, assists with recruiting and onboarding activities, monitors trainee progress, and performs internal audits to help ensure accurate files and compliance. The position receives general direction from the General Manager or Senior Operations Manager, and Operations Manager.

Requirements

High school diploma or GED required; an associate degree is preferred.
One year of experience developing training content and working with a learning management system.
Aptitude for learning and managing technology platforms.
Strong project management skills.
Excellent written, verbal, and presentation communication skills.
Ability to manage competing priorities, multitask, take ownership of problems, and resolve conflicts.
Ability to build and manage relationships with stakeholders across the organization.
Ability to think systematically and collaborate across divisions, functions, and organizational levels.
Ability to read, analyze, and interpret business, professional, technical, and governmental material in English; write routine reports, correspondence, and procedure manuals; and present information effectively.
Basic arithmetic skills using whole numbers, common fractions, and decimals.
Knowledge of internet programs, word processing software, and other required software.
Current, valid state driver’s license.
Ability to pass a drug screen and criminal background check.
Ability to meet the physical demands of the position, including occasionally lifting or moving up to 25 pounds.

Nice To Haves

Associate degree.
Experience in the security industry is not necessary.

Responsibilities

Coordinate and conduct instructor-led training, in person or virtually, for internal and external programs, including initial security officer training, retraining, annual in-service training, firearms, use of force, less-than-lethal weapons, safety, and orientation.
Serve as a subject-matter expert on training certifications, update training content, guide officers, and inform Learning & Development leadership about training requirements, best practices, and techniques.
Communicate licensing and training requirements and status to local Human Resources and Operations teams, including license status, certification expirations, overdue training, third-party certifications, and upcoming classes.
Schedule new-hire training around business needs with local Human Resources and Operations teams.
Work across the organization to identify and solve problems and support continuous improvement.
Facilitate individual training, group instruction, demonstrations, meetings, and workshops for internal and external customers as directed.
Test trainees to measure progress and evaluate training effectiveness.
Mentor new employees during training and report on their progress to the appropriate Human Resources or operations leaders.
Maintain training, licensing, and compliance records in the Learning Management System and WinTeam, and work with Learning & Development to resolve discrepancies.
Support branch recruiting and provide drug screening, orientation, and onboarding paperwork to new employees.
Assign or oversee uniform orders, exchanges, or reimbursements, and maintain uniform room cleanliness and inventory.
Maintain confidentiality of information and data.
Travel as needed, up to 50% of the time, to provide training to officers and officer candidates.
Maintain branch and site fleet vehicles, keep vehicle information spreadsheets up to date, coordinate repairs and maintenance, and inspect vehicles for damage.
Work with the Training Specialist to schedule and instruct on-site classes, including armed training, less-than-lethal training, CPR/AED, and initial security officer training.
Work with the Training Specialist to maintain employee files and conduct internal audits for accuracy and compliance.
Perform other responsibilities as assigned by the General Manager, Regional Vice President, or Director of Learning & Development.
Exemplify the organization’s culture and philosophies.