Sr. Field Service Technician - Knoxville, TN

Signode•Knoxville, TN

About The Position

Signode is seeking a Sr. Field Service Technician based in the Knoxville, Tennessee area to install, service, and provide training for general-purpose equipment and industrial and customer-specific application machines. The role involves on-demand and scheduled service, equipment installation, troubleshooting, repair, preventative maintenance, upgrades, and retrofits. It requires daily automobile travel, often with overnight stays; daily driving is usually 1 to 6 hours. The technician documents service activities and expenses, follows safety requirements, diagnoses complex equipment problems, and communicates solutions and relevant information to customers, management, engineering, and other stakeholders. The role also provides technical support and training to Signode technicians, customers, and company service representatives. The technician works with the Regional Service Manager on equipment-related inventory sourcing and parts levels.

Requirements

High school degree.
Four to five years of transferable experience.
Experience working with electrical, mechanical, pneumatic, and hydraulic systems.
Ability to read and interpret blueprints and schematics.
PLC background.
Microsoft Office skills, including Word, Excel, and Outlook.
Ability to work independently with minimal supervision.
Must be based in the Knoxville, Tennessee area.
Ability to travel daily by automobile, including frequent overnight stays.

Nice To Haves

Technical or similar college degree.
Professional coursework in electrical, mechanical, or automation subjects.

Responsibilities

Follow safety regulations and protocols, complete required safety training on time, and report potential unsafe conditions with suggested solutions.
Document daily service activities and expenses accurately and promptly in the appropriate recording system.
Identify complex customer or machine problems, evaluate options, and implement effective solutions.
Read and interpret blueprints, wiring diagrams, and schematics for equipment installations, repairs, upgrades, and retrofits.
Provide technical support and training to Signode technicians.
Monitor and manage scheduled service calls for accuracy and completion.
Diagnose and troubleshoot equipment breakdowns involving mechanical, hydraulic, pneumatic, electrical, and electronic functions; perform preventative maintenance; disassemble units and replace defective parts.
Adjust equipment and test it for proper operation.
Under supervision, coordinate pre-installation meetings with customers, review installation procedures and responsibilities, inspect sites for product compatibility, and install, adjust, and test equipment.
Maintain professional customer relationships by explaining product failures, problems, and recommended corrective actions.
Communicate essential information promptly to customers, management, engineering, and other key stakeholders.
Use intermediate PLC knowledge to troubleshoot and repair equipment programmable logic controllers.
Identify upgrade and retrofit opportunities and notify appropriate parties to support quotation proposals.
Design and conduct repair and preventative maintenance training for customers and company service representatives.
Prepare comprehensive non-conformance reports and service bulletins.
Work with the Regional Service Manager on appropriate inventory sourcing levels and specific parts for assigned equipment.